Delete a Sophos Central Dashboard used for testing

Hello,

We have created a Sophos Central Dashboard in order to make some tests, but we finally build a new one to use in production.

How is it possible to delete the first dashboard in order to register the same email adresses in the second one ? (I'm getting an error message when I try to register my address in my admin user account, saying that email is already used for an admin account).

Top Replies

LuCar Toni over 2 years ago in reply to FormerMember +2

You can change the used Email address to "free the old one". support.sophos.com/.../KB-000035176

0 FormerMember over 2 years ago

Hi Luc,

Unfortunately, we can't help you with that issue.

You need to contact our customer care supportline so they can free up that email address for you.

www.sophos.com/.../contact

Regards,

Fernan Tutor

If this post solves your question, please use the "Verify Answer" button.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
+1 LuCar Toni over 2 years ago in reply to FormerMember

You can change the used Email address to "free the old one".

support.sophos.com/.../KB-000035176

__________________________________________________________________________________________________________________
Cancel
Vote Up +2 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Luc Autin over 2 years ago in reply to LuCar Toni

Hi LuCar,

I was able to free my address but not to delete the last account : as it was used only for testing we never associated any licence with it and we don't have a partner register on this account.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
+1 LuCar Toni over 2 years ago in reply to Luc Autin

Customer Care can Delete or Hide this account for you.

__________________________________________________________________________________________________________________
Cancel
Vote Up +1 Vote Down

Sign in to reply

Reject Answer

Cancel