Issues with SC on MacOS Monterey

Hi,

I have recently set up a new Macbook Pro (running MacOS Monterey 12.2) for one of our users. As part of the setup we installed Sophos Central.

After we installed Sophos, the user in question complained of errors when trying to save files onto network shares on our file server, particularly when overwriting an existing project in Adobe InDesign or Photoshop. The laptop has also been crashing 1-2 times per day (equivalent of Windows BSOD - freezes for ~ 30 secs, then resets to startup screen and boots up again).

I tried disabling 'scan remote files' in the Mac threat protection policy, and also 'Protect network traffic', but these didn't seem to help. I then disabled on-access scanning completely in the policy, and have left it like this for the last few days. Since then there have been no crashes or issues saving to network folders.

Obviously this isn't really a viable long-term solution though. Are there any other settings we can look at changing in the TP policy to prevent these issues?

Also, I've attached a screenshot of the policy, showing that on-access scanning is disabled. However, the status for this device shows everything as green - is that normal even though the on-access scanning isn't running?

thanks

Dan