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Issues with SC on MacOS Monterey

DanWills

Hi,

I have recently set up a new Macbook Pro (running MacOS Monterey 12.2) for one of our users. As part of the setup we installed Sophos Central.

After we installed Sophos, the user in question complained of errors when trying to save files onto network shares on our file server, particularly when overwriting an existing project in Adobe InDesign or Photoshop. The laptop has also been crashing 1-2 times per day (equivalent of Windows BSOD - freezes for ~ 30 secs, then resets to startup screen and boots up again).

I tried disabling 'scan remote files' in the Mac threat protection policy, and also 'Protect network traffic', but these didn't seem to help. I then disabled on-access scanning completely in the policy, and have left it like this for the last few days. Since then there have been no crashes or issues saving to network folders.

Obviously this isn't really a viable long-term solution though. Are there any other settings we can look at changing in the TP policy to prevent these issues?

Also, I've attached a screenshot of the policy, showing that on-access scanning is disabled. However, the status for this device shows everything as green - is that normal even though the on-access scanning isn't running?

thanks

Dan



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[edited by: GlennSen at 7:09 AM (GMT -7) on 17 Mar 2022]
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    Hi Dan,

    Thanks for reaching out to the Sophos Community Forum. 

    Looking into the cases we have open, it appears there are others that are experiencing very similar issues. I recommend opening a support case with our team so that this can be looked into further. In the new case, you can also use the following reference ID to get this issue associated to the ongoing development investigation taking place related to this behavior.
    - MACEP-6176

    As for the policy settings, the policies will not affect the health of the device in question. So long as the components themselves are installed and in a good standing, the Security Health will continue to show green checks. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi Dan,

    Thanks for reaching out to the Sophos Community Forum. 

    Looking into the cases we have open, it appears there are others that are experiencing very similar issues. I recommend opening a support case with our team so that this can be looked into further. In the new case, you can also use the following reference ID to get this issue associated to the ongoing development investigation taking place related to this behavior.
    - MACEP-6176

    As for the policy settings, the policies will not affect the health of the device in question. So long as the components themselves are installed and in a good standing, the Security Health will continue to show green checks. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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