MTR emails going to spam

Hello David,

Thank you for bringing this to our attention. I have inquired with our team and this is actively being looked into. Apologies for any inconvenience caused.

Can you verify if a Sophos Email Appliance or Sophos Central Email is being used on your environment at this time?

I will update this thread accordingly as more information becomes available. 

Hi Kushal,

The emails in question are general advisories like:

[ Security Advisory ] - Update - CVE-2021-44228 Apache Log4j 2 RCE – log4shell

from do-not-reply@mtr.sophos.com via us-west-2.amazonses.com

to a Google Workspace address registered with MTR. There is no interaction with Sophos email products.

David

Hi Kushal,

The emails in question are general advisories like:

[ Security Advisory ] - Update - CVE-2021-44228 Apache Log4j 2 RCE – log4shell

from do-not-reply@mtr.sophos.com via us-west-2.amazonses.com

to a Google Workspace address registered with MTR. There is no interaction with Sophos email products.

David

Thank you for sharing this feedback. 

I had a chance to check on the internal investigation and the root cause has been found and is currently being worked on. I will follow up on this thread once the fix has been implemented.