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[SOLVED]Activation Failed - Fixed as of May 13th - Please provide feedback

Barb@Sophos

UPDATE: THIS ISSUE HAS BEEN SOLVED - PLEASE RE TRY ACTIVATING SANDBOXIE NORMALLY.
LET US KNOW IF YOU ENCOUNTER ANY NEW ISSUES WITH ACTIVATIONS.


All,

If you are experiencing issues activating Sandboxie, please be sure of the following:

1 - You are using Sandboxie 5.30
2- TLS 1.1/2 is not turned off (click on start type inetcpl.cpl --> Go to the Advanced tab and ensure Use TLS is checked) 

If the problems persist, please provide the following information in this thread:

1- Sandboxie version

2 - Screenshot of the error message

3 - Screenshot of TLS settings as covered above

4 - Windows update status (is it up to date, if so what version? )

Also, please let us know if the Offline Activation works for you:

Offline activation  --> please use this link, as the one in the offline activations steps will fail
Offline activation steps

Thank you!

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  • 0

    Having issues after updating to 5.30.
     
    1. Sandboxie 5.30 (64 bit).
     
    2. Through Sandboxie -
     
    Sandboxie License Manager
    Product activation failed:
    The License Server did not specify reason for the failure of activation.
     
    2. Manual activation -
     
    Your Activation Key:
    Invalid data entered.
     
    3. TLS 1.0, 1.1 and 1.2 are enabled.
     
    4. Windows is up to date, Windows 10 Pro Version 1809 (OS Build 17763.475)
     
    Additional -
     cleverbridge referensnummer: 114707267
    Invoice date: 2017-06-27
    Sandboxie - Home Use Lifetime License (3 Computers).

Reply
  • 0

    Having issues after updating to 5.30.
     
    1. Sandboxie 5.30 (64 bit).
     
    2. Through Sandboxie -
     
    Sandboxie License Manager
    Product activation failed:
    The License Server did not specify reason for the failure of activation.
     
    2. Manual activation -
     
    Your Activation Key:
    Invalid data entered.
     
    3. TLS 1.0, 1.1 and 1.2 are enabled.
     
    4. Windows is up to date, Windows 10 Pro Version 1809 (OS Build 17763.475)
     
    Additional -
     cleverbridge referensnummer: 114707267
    Invoice date: 2017-06-27
    Sandboxie - Home Use Lifetime License (3 Computers).

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