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[Sandboxie Status Update] What happened to the Sandboxie site and forums? [Last updated Sept 10th 2019]

Barb@Sophos

LATEST UPDATE - September 10th 2019

Major Sandboxie News: Sandboxie is now a free tool with plans to transition it to an open source tool

https://community.sophos.com/products/sandboxie/f/forum/115109/major-sandboxie-news-sandboxie-is-now-a-free-tool-with-plans-to-transition-it-to-an-open-source-tool/414182#414182



Hi all,

This is Barb@Invincea (Barb@Sophos in this community).

First, we'd like to explain a bit of what happened with Sandboxie.com and the forums (forums.sandboxie.com -currently offline):

We started experiencing issues with our servers due to a bug that is causing slowness accessing the Sandboxie site, as well as the licensing/activation options.
Added to that, we found a security weakness in the software being used for the forums, and out of an abundance of caution, they were taken down for the time being. 

In order to keep communication going, we have created this temporary forum within our Sophos Community.

Second, here's the current status of things:

  • A new Sandboxie build has been created to help us address part of the issues, but due to the current server status, it cannot be automatically pushed to users.  To manually download it please see below:
           Click here to download Sandboxie 5.30
           Latest Beta versions are listed here
               
  • As of now, we will only support issues related to Sandboxie 5.30 (XP users see below).
  • XP Users need to perform the following steps to avoid their computers to constantly use your network to access sandboxie.com :

  • Click Help --> Check for Updates
    Choose "Next week"
    Do not choose "Never" (or your computer will not stop contacting the Sandboxie site, using your network resources). 


  • For the time being, buying options are not available (to prevent additional issues with our licensing server).
  • Licenses and activations are working now.  For activation issues please follow this thread: Activation failed - Please provide feedback
    For Offline activations: the page is not properly redirecting, please use these links instead:
    Offline activation
    Offline activation steps
  • Dev teams are actively working on investigating the issues and finding fixes for them. 

We would like to thank everybody for their patience and understanding. 
Please, feel free to start a new thread in this forum as needed (Sandboxie v5.30 only).

Regards,
Barb.-




[locked by: Barb@Sbie at 2:58 PM (GMT -7) on 6 May 2019]
[unlocked by: Barb@Sbie at 9:55 PM (GMT -7) on 22 May 2019]
[locked by: Barb@Sbie at 9:56 PM (GMT -7) on 22 May 2019]
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    As the website is now down for a week or so, it would be appreciated if Sandboxie support or the developers can let us know the latest status and provide more details about the problem.

    If you open the Sandboxie Control and click "Check For Update" then sometimes the message "Update check is already in progress. Please wait." appears.
    Is the problem due to this Update check and is it trying to reach the main website "www.sandboxie.com" ?

    The main website is also used for licensing via URL: www.sandboxie.com/index.php
    And the updated version 5.30 still uses the same approach for licensing.

    Most software products are using a subdomain or another domainname for activation and updates so you can separate the webtraffic to other servers. Would this be an option ?
    If you could bring out another version which uses another URL for licensing like activate.sandboxie.com/index.php then at least the users would have the chance to install the new version and get licensed again.

    This also applies for the website. If only www.sandboxie.com is used by the software, then it would be possible to run the website on sandboxie.com without the wwww.

    Sandboxie is good software and it would be a shame and disappointing if it would be gone forever.
    There is simply no other product that can give this protection with minimal effort.

Reply
  • 0

    As the website is now down for a week or so, it would be appreciated if Sandboxie support or the developers can let us know the latest status and provide more details about the problem.

    If you open the Sandboxie Control and click "Check For Update" then sometimes the message "Update check is already in progress. Please wait." appears.
    Is the problem due to this Update check and is it trying to reach the main website "www.sandboxie.com" ?

    The main website is also used for licensing via URL: www.sandboxie.com/index.php
    And the updated version 5.30 still uses the same approach for licensing.

    Most software products are using a subdomain or another domainname for activation and updates so you can separate the webtraffic to other servers. Would this be an option ?
    If you could bring out another version which uses another URL for licensing like activate.sandboxie.com/index.php then at least the users would have the chance to install the new version and get licensed again.

    This also applies for the website. If only www.sandboxie.com is used by the software, then it would be possible to run the website on sandboxie.com without the wwww.

    Sandboxie is good software and it would be a shame and disappointing if it would be gone forever.
    There is simply no other product that can give this protection with minimal effort.

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