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9.601-5 Update Killed RED 50 Home Site DNS Resolution

Recently upgraded to 9.601-5 and lost all DNS resolution to home site from the RED 50 remote site. Delete RED 50, rebooted UTM, rebooted RED 50, added RED 50 back into UTM. Rebooted UTM, rebooted RED 50, rebooted client computer and still no DNS. Discovered that users in this community were having issues with this firmware and RED devices. Based on this post: https://community.sophos.com/products/unified-threat-management/f/remote-ethernet-device-red/111304/utm-9-601---red-issues/399482#399482 I SHH'd into the UTM and reverted back to the firmware for the RED that is NOT the Unified Firmware. Voila DNS resolution is back! If anyone else is experiencing this issue you may want to try and revert the firmware on your RED box. I have a Support incident open and I'll report back to them that the firmware caused issues.

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0 JanboNörskau over 5 years ago

Hi Matt

Very good Job!

Thanks for your effort and yes - please report back.

Cheers Janbo

_________

Yesterday - today was still tomorrow...
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0 MattTwombly over 5 years ago in reply to JanboNörskau

Sophos support has indicated that they are currently working on a new version of firmware to address the bugs in 9.6x. The RED 50 is still functioning properly with the downgraded firmware.
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0 Vegard77Norway over 4 years ago in reply to MattTwombly

Any news?

I have a RED 50 that's been looping since beginning of march. Assumed Sophos would get things sorted. RED is only used for remote admin, so no high priority thing.

Based on what I see so far I've tried using the 'cc set red use_unified_firmware 0', but it does not look like it helps.

If there is a fix on the horizon I can wait for that, otherwise guess I'll line up in the "you broke my RED" que.
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0 MattTwombly over 4 years ago

I just updated to Firmware 9.603-1 and unfortunately this is still an issue. I had to SSH in again to revert the RED firmware.
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