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UTM9 + Windows 10 Updates

J. M.

Hello
I am having an issue with Windows 10 Updates.
Although it recognises the Updates it is not downloading the sources.
I have the latest Home build and also configured exceptions for Microsoft.
The Livelog states that it drops tcp packets but not why.
Do you have any clues.
Thank you
Fischerxx



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  • 0

    Please tell me how it works, would be helpful sometimes! ;-)

     

    You've given no details about your configuration, so we don't know anything and can only guess what's the cause.
    When speaking of dropping TCP packets we seem to have no proxy involved, dropped packets should always have more informations than the red color.

    Please give a few more details to your configuration and then show a screenshot or post a part of the log entries you refer to.

    Gruß / Regards,

    Kevin
    Sophos CE/CA (XG+UTM), Gold Partner

  • 0

    Hi Fisherxx,

    Please show us few log lines from the packetfilter.log associated with the windows download. Show us the picture of the exception policy, make sure all the URLs mentioned in the How to Configure a Firewall for Software Updates are defined in the policy.

    Thank You

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • +1 in reply to sachingurung

    Hello Kerobra

    Hello Sachingurung

    Thank you for your replies and help. I was able to resolve it.

    It was the exception for Microsoft. Tried different settings and it worked.

    Thank you

    Have great days

    Fischerxx

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