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we have 7 new AP 55 wireless access points.
We want to register them in the sophos central cloud. But i am not able to register the ap there.
What is wrong or missing?
The AP have full internet access.
What can i do?
Welcome to the Sophos Community!
Do the AP 55's have a "Sophos Central Ready" sticker on the bottom? Where are you getting stuck during the registration process?
Note the following articles:
In reply to FloSupport:
the AP do not have a sticker like this.
At registration time in the sophos central i got the error: "cannot register access point".
The AP itself gets an ip from dhcp and is pingable.
If i put the AP behind a sophos SG or XG firewall i can see that i was able to manage it with the SG or XG firewall. (but it did not manage the AP with the firewalls! they are not registered)
If i put it behind a normal router i am not able to register it to sophos central.
So are my AP 55's are not sophos central ready?
In reply to lordlamer:
Apologies for this inconvenience.
Your AP's may not be on the latest AP firmware and therefore not currently compatible with Sophos Central.
I would advise to connect your AP's to your SG/XG Firewall, register them, and allow them to update to the latest AP firmware. After this is completed, delete them from the SG/XG Firewall, and try to register them once again to Sophos Central.
sophos support told me that they also have the problem and will give me feedback today.
So i will let you know the result.
The latest cloud release which happened on 2nd March would have fixed the issue.