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OneDrive not synchronizing encrypted files

Hi,

I have on my OneDrive folder some symbolic links to other folders, nothing special. My problem is with two links that points to folders encrypted with Safeguard location based encryption: one that points to a local folder, and one that points to a network location. None of the files inside this links are being synchronized by OneDrive, only the folder structure. 

All the other folders and links inside my OneDrive sync normally.

 

My SafeGuard version: 8.00.6.2

 

I've already tried all the bellow without luck:

- Adding the path to the OneDrive link to the location based encryption policy (<User Profile>\OneDrive\FOLDER)

- Adding Cloud Storage Definition, following this KB: https://community.sophos.com/kb/en-us/125710

- Adding OneDrive as an Ignored Application on my General Setttings policy

 

Removing the encryption allows the files to sync normally.

 

Thanks!



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Parents Reply
  • Hi Shweta,

    I upgraded my client to version 8.3. At first I thought that the upgrade worked because after the reboot OneDrive started uploading those encripted files. The problem this time is that the upload never completes and OneDrive randomly finds a sync problem saying that the file is "open in another process"

    Besides that my computer became very laggy after the upgrade, maybe because of OneDrive, so I reverted back to 8.0.6.2

    Thanks

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