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Ciao, abbiamo numerosi problemi sull'app Secure Email: alcuni utenti non inviano più mail , succede per qualche ora poi , casualmente, tutte le mail in coda in posta in uscita escono; alcuni non vedono la posta inviata, la cartella è vuota. Succede a chi utilizza l'app in modo costante, chi riceve ed invia meno mail non ne è affetto. Qualche suggerimento?
Grazie
Alessandro
Hi Alessandro Traversini
Could you please let us know if you are facing the issue in Android or iOS? Is there any error message you see in the app?
In reply to Shweta:
Shweta Hi Alessandro Traversini Could you please let us know if you are facing the issue in Android or iOS? Is there any error message you see in the app?
Hello,
we are facing this problem only on Android and only on HUAWEI.
No messages displayed on app or phone.
Thank you
In reply to Alessandro Traversini:
This would require an in-depth investigation after collecting logs. I would request you to activate advance logging using this article and open a support case. It might be worth checking by re-installing Sophos secure email on any one of the devices and see if it works.