Is there an issue with Sophos Intercept X and Internet Explorer 11?

We have seen Internet Explorer crash on every machine we install Sophos Interecpt X on. All of the Computers are Windows 10 (ver 1709).

 

We have had to change main browsers because of the constant crashing. On first opening it crashes on my own machine everytime. I have checked the LoadAppInit_DLLS in the registry and both are 0 (following on from another thread I read here).

 

Any idea what to try?  I have gathered some dumps of the crashes but don't have the experience to look at them.

 

Thank you

N@

  • In reply to Gowtham Mani:

    I reported this issue in December, 4 months ago.  Sad.

  • In reply to David Fosbenner:

    I have been told by the Support the Next Release of Q2 This would be fixed. Right now Windows 10  - 1709 are being rolled out with Browser Protection Disabled.

     

     I Hope this would be solved with the Q2 Release.

  • In reply to Gowtham Mani:

    Any idea why this took 5 months to get going on the Sophos side?  We have been struggling with this since November.  Our EHR system runs via Internet explorer and we have exhausted every avenue with GE in regards to this crashing issue.  I find it rather pathetic that Sophos sat on their hands on this issue.  The good news is that GE Centricity has decided to strip preferred vendor status away from Sophos because of this issue.

  • In reply to Dustin Winger:

    I completely agree with you, this is not acceptable at all. On our side, we had to deactivate Intercept X on all our Windows 10 version 1709 stations because of the mutiple daily crashes in IE11. When communicating with the Sophos support, they keep telling me it's going to be fixed in Q2. Could be next week, could be in June for all I know...

     

    Sophos, wake up! This is a serious issue. We are paying for Intercept X, but have to deactivate it on our users workstations in order for them to be able to work normally.

  • In reply to David Kirouac:

    Don't take this like I'm blaming you, but is there a specific reason they have to use IE?  I totally agree the lack of transparency on this issue is troubling especially since I'm a partner and rely on the vendor to be upfront and honest so I can be with the customer.  

    All in all, my personal belief is if an application only works in IE, then it's time to find a replacement.  I still can't believe Trend Micro still requires ActiveX to open their Worry-Free Business Security console.

  • In reply to Breakingcustom:

    In our case our EHR only functions using IE because the client plugin were developed only for IE.  To replace our EHR would cost somewhere in the ballpark of $3,000,000 so I don't think that this would be a viable option for us.

  • In reply to Breakingcustom:

    Only IE11 fully supports all the functionalities of SharePoint 2013. As much as I would like to move to Chrome, it's not possible because of that.

     

    Also, as the IT Director for our organization and in charge of the help desk, we can't support all browsers out there. We only support one. That's a pretty standard policy for companies.

  • In reply to Dustin Winger:

    Similar situation here w/ EMR requiring IE to run...mainly due to Active X. Hopefully down the road this will change - but for now, we have 30 assets running Win 10 that are not able to run Intercept X. The Root Case Analysis feature was the main reason we purchased Int X, other than the anti-ransomware protection. 3 year term and we're unable to use the product as it was sold to us for many months now. 

    Funny, Sophos was tweeting about Int X  how its a good time to review how they have infused to power of machine learning and I responded, pointing to this thread - yielded no response. 

    twitter.com/.../982323323530039299

  • In reply to Dustin Winger:

    Dustin Winger

    In our case our EHR only functions using IE because the client plugin were developed only for IE.  To replace our EHR would cost somewhere in the ballpark of $3,000,000 so I don't think that this would be a viable option for us.

     

    No, I totally agree that isn't feasible.  I know in the medical sector it's not simple to just make changes to your program; just sucks that when they develop such programs that only work with IE when their market share is pretty low.  Just a quick Google search shows Chrome has 60.14% and IE only 12.46%.

  • In reply to David Kirouac:

    David Kirouac

    Only IE11 fully supports all the functionalities of SharePoint 2013. As much as I would like to move to Chrome, it's not possible because of that.

     

    Also, as the IT Director for our organization and in charge of the help desk, we can't support all browsers out there. We only support one. That's a pretty standard policy for companies.

     

     

    I'm with you on not supporting every web browser out there.  Without knowing the back story behind everyone having issues it's hard to determine if this was something that could've been avoided.

    I usually will do the 30 day trial (sometimes getting it extended) to make sure it doesn't interfere with any business applications.

  • OK, there's hope! Here's the answer I got today from a Sophos Manager:

     

    Hi David,

    This is a known issue and it is fixed in our April release (rolling out on April 19th) and is due to all Central customers by 1st May.

    Regards,

    Sam Barseghyan
    Sophos Technical Support
    https://www.sophos.com/en-us/support/contact-support.aspx

    Support Knowledge Base: https://community.sophos.com/kb
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    Sophos Community (discussion forums): https://community.sophos.com