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freeze/thaw VSS failures when Sophos AV is utilized

JamesGolden

Unitrends has an article (5520, https://support.unitrends.com/UnitrendsBackup/s/article/ka040000000PmjMAAS/000005520?_ga=2.69789140.576488646.1505169382-1745831295.1501935182) on getting freeze/thaw VSS failures on devices running Sophos A/V when doing backups. 

I've got one server experiencing this with Unitrends. I've got another server with Windows Server Backups that keep failing , but I haven't tried uninstalling Sophos on the 2nd one yet to verify that this this the same issue.

 

is there any official word from Sophos on this? Has anyone else experienced this? 

 



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    Hi Everyone,

    The reported issue (WINEP-8974) is being worked by development and we are awaiting an update from Mircosoft on this. We will be updating this thread with further developments.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    I can confirm this problem also exists on our Server 2016 Essentials with Acronis Backup 12.5 Standard Server. I disabled Tamper Protection and Sophos Health Service for now, but this leaves us in a very uncomfortable situation. Our customer has no internal IT and we provide all IT Services for him, but it is crucial for us to have all remote management informations. Now we are blind in terms of Sophos Server Protection.

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  • 0 in reply to Gowtham Mani

    I can confirm this problem also exists on our Server 2016 Essentials with Acronis Backup 12.5 Standard Server. I disabled Tamper Protection and Sophos Health Service for now, but this leaves us in a very uncomfortable situation. Our customer has no internal IT and we provide all IT Services for him, but it is crucial for us to have all remote management informations. Now we are blind in terms of Sophos Server Protection.

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