Reporting a message with the Outlook plugin . . .

Hi Michael,

Apologies for this delay and inconvenience. This issue is currently with our development team and our management team is also aware and following up. I have been actively monitoring your support case (#8507647) and have been in direct contact with your assigned engineer. I can see that you were sent an email on Feb. 26th also outlining the current situation and potential next steps for you to progress the case.

Please don't hesitate to reach out to me if you had any further questions or concerns regarding this issue or your support case.

Regards,

I started the trial in January this year and the button worked on individual instances across Outlook 2013, 2016 PC and 2016 mac.  Licensed the full product for 350 users last week and deployed the button through the O365 central admin tools.

Button worked on Friday but I come into the office today (Monday) and lots of people are trying to use the facility to report a simulated Phish and now the button has stopped working with the same errors as above.

It's really bad that two days after we've launched the service to users and deployed the button, for it to stop working.  The staff have probably lost faith in the system already.

Hi Clive Whitford 

My apologies to hear about this. This potentially could be related to the same issue as others here are experiencing (PHISH-3736) which is still actively being investigated by our team.

Would it be possible to please raise a support case and PM me with your case ID so I can follow this up accordingly?

Thanks,

I had already logged a ticket and yesterday afternoon the button started to work again.  I suspect that the script behind the button is making calls to specific servers or URLs and there was a problem with some of those. is there a service status page for Sophos Central and it's sub services?

Hi Clive Whitford 

Thanks for following up! We do have this page that is available: https://centralstatus.sophos.com/#!/ 

Exchange 2016.  

Hi All,

Apologies for this inconvenience, please view the updated compatibility page:

• Is my environment compatible with Sophos Outlook Add-in?

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(Information copy & pasted below is accurate as of 03/25/2019)

Sophos Outlook Add-in works for mail accounts in the following environments:

• Exchange 2019 on-premises.
  • Important: Exchange 2013 on-premises and Exchange 2016 on-premises are not supported.
• Office 365 Business subscription (Exchange online).

Compatible mail clients

• Outlook for Windows 2013, 2016, and 2019.
• Outlook for Mac 2016 and 2019.
• Outlook Web Access (Office 365 only).

Good afternoon, how to solve this problem? I have a user in the universe of 300 that gives this error. Our Exchange is online, Office365.

Thank you

Hi Vitor Oliveira 

Further investigation would need to be performed for your Exchange environment. Would it be possible to please raise a case and PM me with your details so that I can follow up?

Thanks,

Hi, I send you a PM.