When I try to report a message with the Outlook plug-in, I get a 'Report Message is working on your Report Message request" until what appears to be a time out, then I get "We're sorry, we couldn't access Report Message. Make sure you have a network connection. If the problem continues, please try later." Do I need to open any firewall ports for this feature to work? We have a hybrid Exchange environment (Office 365 and on premise). The accounts I'm try to use are on premise, and the plugin was installed in the local Exchange environment.
Good afternoon, how to solve this problem? I have a user in the universe of 300 that gives this error. Our Exchange is online, Office365.
Hi Vitor Oliveira
Further investigation would need to be performed for your Exchange environment. Would it be possible to please raise a case and PM me with your details so that I can follow up?
Hi, I send you a PM.