Most Clients Shown As 'Disconnected' in SEC 5.5.0

Hi Faisal Raza1,

The fix is tentatively expected to be out by next quarter. Once I have the confirmed update on the fix roll out timeline I will keep you all posted.

Hello Faisal,

I've split off your any updates? post as it is mainly about something different.
The answer is rather obvious - no updates or news. Gowtham Mani said less than a week ago: tentatively expected to be out by next quarter - this is definitely not in the next few days. There are no out-of-band fixes for issues like this one so it has to be a version release. If I had to guess: The version release dates foretell Preview 1.8.2 in July and 1.8.2.2 for both Preview and Recommended - it could be this one.

Christian 

Hi Everyone,

Apologies for any confusion, Sorry that I wasn't specific on the fix that I mentioned earlier. The fix that I mentioned is for the IOR Response giving loopback address which was causing communication issues and we are working on it.

We've been dealing with this issue as well.  I just rebooted the AV server which reminded me of this issue and I started to look into it and seen this post.  Is there an update or fix out yet?

Thanks,

Eric

ruckus, I don't think this is the correct answer although it's on the right track.  I've been having this issue and recently changed the the Sophos Update Manager as well as the Sophos Message Router services to delayed start.  I don't recall at this point as to whether one of both of these fixed the issue, but the servers been restarted several times and I no longer have issues with disconnected clients showing up in the console nor do I show the update server not being updated.

I seen where a Sophos staff person added to this thread where there was a fix coming out later this year, but there's no update since then.

Thanks.

Hello Frapster,

no update since then
indeed it looks like - RMS' version (4.1.1.127) hasn't changed for a long time and I assume any change would have resulted in an updated version number.
SUM doesn't talk to the endpoints and the logs indicate that the problem is with the Message Router so it's the delayed start of the latter that makes the difference.

Christian

Hi All,

Just a quick question, Can I install SEC 5.5.1 in my local PC since in Server its 5.5.0 is running. If yes, then can use the same license key of 550 in 551?

Thanks

Regards

Faisal

Hello Faisal,

first of all, no key is required for installation (license details are just used to configure downloads in SUM).

Are you talking about a Remote Console? If so, server and remote consoles must have the same version.
If you're talking about installing a "test server" on the PC - full installations are independent.

Christian

Hello all,

after a very long time (the initial post is from September 2017)  there's an article that acknowledges this issue. Nevertheless it says Changes are being made in a future release of the Remove Management System. Wonder what the ETA is as Applies to gives Sophos Endpoint Security and Control 10.8.4 that's currently available in Preview (with RMS 4.1.2.24) and expected to be in Recommended not before Q2. As I did not encounter this issue I can't say if this version already fixes the problem (the article suggests it won't).

Christian

Hi Christian,

Many thanks for the heads-up on this.

It is gratifying to know that Sophos have (at long last!!) acknowledged this as an issue and fingers crossed, they will resolve it.

All of our networked PCs have the Sophos Message Router Service set to Delayed Start and the issue is longer a problem.

Best regards and thank you for your continued input.

John P