Unable to launch the Enterprise Console

I am completely new to Sophos so please bear with me.

I am currently unable to launch the Enterprise Console. The information from the error is below.

The Management Host Service was set to log on with a Sophos service account that was setup by a previous tech and when I tried to restart the service if failed due to login issues. The previous tech did not share any information regarding this service account so no one knows what the password is.

Once I set the service to logon with the Local System Account I was able to successfully restart the service but I still get the same error. The following services are set to log on with the same service account.

SophosPatchEndpointCommunicator

SophosPatchOrchestratorService

SophosPatchServerCommunicator

Would changing the password on the service account have any affect on this? What impact would it have on the endpoint systems?

Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.
   at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()
   at Sophos.UIController.UIControl.InitializeModulesDependencies()
   at Sophos.UIController.UIControl.<Initialize>b__b()
   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
   at Sophos.UIController.UIControl.Initialize()

----- [outer exception] -----
   -- error: 0x80004005 (Unspecified error)
   -- facility: Generic (System)
   -- source:   Sophos.UIController

   at class ATL::CComBSTR __thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)
   at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)