We constantly have warnings about remcomsvc.exe.
We know the software so it's a bit of a false positive for us. So to save alerts, we placed exceptions under antivirus (C:\Windows\System32\RemComSvc.exe) and also authorized the PUA RemCom under Authorization.
We still keep getting email alerts from loads of our clients. It looks like the exceptions we put in don't work. Any ideas?
regards,
Louis
Hi Louis-M,
Can you post a screenshot of this exclusion in the Authorization section of Enterprise Console as well as the detection alert from SEC of one of the endpoints?
Potentially unwanted applications (PUAs) are programs that are not malicious by themselves, but which are generally considered unsuitable for most business networks. Examples include, but are not limited to, adware, dialers, remote administration tools, bundleware, downloaders, aggressive monetizing software, uninstall tools.
However from the page below it looks like Sophos should be detecting this as a controlled application rather than PUA. If this is the case then RemCom can be allowed in the Application Control policy: www.sophos.com/.../RemCom.aspx
Hi Louis-M
I am also interested to know whether exclusions are not working on a few of the devices or it's not working on any of the devices. Please make sure that all the devices have been updated with the latest policy push from enterprise console.
Regards,
Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Email Alerts below (on access & Weekly scan):
User: OURDOMAIN\ouruser
Scan: On-access
Machine: PC696
File "C:\Windows\System32\RemComSvc.exe" belongs to adware or PUA 'RemCom' (of type Other).
User: NT AUTHORITY\SYSTEM
Scan: Weekly Scan (WEDS 0100hrs)
Machine: PC646
File "C:\Windows\SysWOW64\RemComSvc.exe" belongs to adware or PUA 'RemCom' (of type Other).
Adware or PUA 'RemCom' has been detected.
Hi Louis-M
Please suggest on my previous question whether you are receiving alerts for a few systems or all the systems.
Regards,
Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Hello Louis-M,
first of all, you shouldn't use exclusions unless the integrity of the files is sufficiently safeguarded by some other means or the exclusion is absolutely necessary. Authorization is the proper way.
I haven't seen that exclusions or authorizations aren't honoured (BTW: on-access and on-demand/scheduled scans have independent exclusions). The affected endpoints do comply with the AV&HIPS policy?
Christian
The exclusions were put in as an attempt to stop the alerts. I didn't think we needed them at the time but put them in to see if they made any difference. I've now taken them out.
So all that we have is the authorisation enabled as shown.
The pc's affected (and there are more) do comply with the policy set.
On a computer you are still getting an alert on, can you:
1. Run;
"C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sav32cli.exe" -pua "C:\Windows\System32\RemComSvc.exe"
for example. Is it detected? Can you provide the output?
2. Can you attach:
"C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml"
from that computer.
Regards,
Jak
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Windows\system32>"C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sav32cli.exe" -pua "C:\Windows\System32\RemComSvc.exe"
Sophos Anti-Virus
Version 1.01.1 [Win32/Intel]
Virus data version 5.67, August 2019
Includes detection for 40777751 viruses, trojans and worms
Copyright (c) 1989-2019 Sophos Limited. All rights reserved.
BY USING THIS TOOL YOU AGREE THAT YOU ARE FULLY BOUND BY, AND SUBJECT TO, ALL
OF THE OBLIGATIONS CONTAINED IN THE SOPHOS END USER LICENCE AGREEMENT ("EULA")
AND THE ONLY RIGHTS AND/OR REMEDIES AVAILABLE TO YOU (WITH RESPECT TO YOUR USE
OF THIS TOOL) ARE THOSE RIGHTS AND REMEDIES THAT ARE STATED IN THE EULA
(a copy of which is reproduced at : http://www.sophos.com/legal/eula.html).
System time 08:46:16, System date 18 September 2019
Command line qualifiers are: -pua
IDE directory is: C:\Program Files (x86)\Sophos\Sophos Anti-Virus
Using IDE file bank-gyq.ide
Using IDE file blada-vf.ide
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Quick Scanning
>>> PUA 'RemCom' (of type Other) found in file C:\Windows\System32\RemComSvc.exe
Memory was swept.
Registry was swept.
1 file swept in 54 seconds.
No viruses were discovered.
1 PUA was discovered.
Ending Sophos Anti-Virus.
C:\Windows\system32>
<?xml version="1.0"?>
<configuration prodver="102" version="6" policy="1">
<components>
<configurationManager>
<security>
<roles>
<role name="SophosAdministrator"><name>SophosAdministrator</name><SID>S-1-5-18</SID></role>
<role name="SophosPowerUser"><name>SophosPowerUser</name></role>
<role name="SophosUser"><name>SophosUser</name></role>
</roles>
<policies/>
</security>
</configurationManager>
<logging>
<logSources>
<settings/>
</logSources>
<workstation><consumers>
<item itemName="EventLog">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">90</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">90</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
</settings>
</item>
<item itemName="FileLog">
<settings>
<rotation/>
<filtering/>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering><item itemName="Virus">101</item><item itemName="Pua">101</item><item itemName="SuspiciousFile">101</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
<messageFields>
<recipients><item>itsupport@OURDOMAIN.ORG.UK</item></recipients>
</messageFields>
</settings>
</item>
<item itemName="SNMPMessaging">
<settings>
<filtering><item itemName="Virus">101</item><item itemName="Pua">101</item><item itemName="SuspiciousFile">101</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item><item itemName="ApplicationControl">101</item><item itemName="DataControl">101</item><item itemName="DeviceControl">101</item></filtering>
</settings>
</item>
</consumers>
</workstation>
</logging>
<consumerFactory>
<item itemName="SNMPMessaging">
</item>
</consumerFactory>
<ICManagement><ICfixedExclusions/>
<cscan><scanKernelMemory>true</scanKernelMemory></cscan>
<cookie>-1025938176</cookie><asyncOnClose>false</asyncOnClose></ICManagement>
<DCManagement>
</DCManagement>
<sipsManagement><runtimeBehaviour>
<bufferOverflowProtection><enabled>true</enabled><allowActions>true</allowActions></bufferOverflowProtection>
<resourceShield>
<suspicious><enabled>true</enabled><allowActions>false</allowActions></suspicious>
<enabled>true</enabled></resourceShield>
<enabled>true</enabled></runtimeBehaviour>
</sipsManagement>
<swiManagement><exclusions policy="0"/>
<enabled>true</enabled><sxlServerList>000102030405060708</sxlServerList></swiManagement>
<bhoManagement><reputationEnabled>false</reputationEnabled><reputationEnabledForOnDemandScans>true</reputationEnabledForOnDemandScans><reputationMode>0</reputationMode><reputationAction>0</reputationAction></bhoManagement>
<DataControl>
<settings><enabled>false</enabled></settings>
<processExclusions/><desktopMessaging>
<item itemName="block" inherits="false"><messageType>block</messageType><messageString></messageString><displayRule>true</displayRule></item><item itemName="overridableBlock" inherits="false"><messageType>overridableBlock</messageType><messageString></messageString><displayRule>true</displayRule></item></desktopMessaging>
<rules>
</rules>
</DataControl>
<DeviceControlManager><settings>
<alertOnly>true</alertOnly><desktopMessage></desktopMessage><enabled>true</enabled></settings>
<rules>
<item itemName="device1" inherits="false"><value>removableStorage</value><category>storage</category><access>block</access><exemptions></exemptions></item><item itemName="device2" inherits="false"><value>opticalDrive</value><category>storage</category><access>readOnly</access><exemptions></exemptions></item><item itemName="device3" inherits="false"><value>floppyDrive</value><category>storage</category><access>readOnly</access><exemptions></exemptions></item><item itemName="device4" inherits="false"><value>encryptedStorage</value><category>storage</category><access>block</access><exemptions></exemptions></item><item itemName="device5" inherits="false"><value>modem</value><category>network</category><access>allowed</access><exemptions></exemptions></item><item itemName="device6" inherits="false"><value>wireless</value><category>network</category><access>allowed</access><exemptions></exemptions></item><item itemName="device7" inherits="false"><value>bluetooth</value><category>shortRange</category><access>allowed</access><exemptions></exemptions></item><item itemName="device8" inherits="false"><value>infrared</value><category>shortRange</category><access>allowed</access><exemptions></exemptions></item><item itemName="device9" inherits="false"><value>mtp</value><category>media</category><access>allowed</access><exemptions></exemptions></item></rules>
</DeviceControlManager>
<TamperProtectionManagement><settings>
<enabled>true</enabled><password>C41A647318F99198F14F624BCAE3C9C77E039C23</password></settings>
</TamperProtectionManagement>
<ApplicationManagement>
<Detection>
<enabled>false</enabled>
<detected></detected>
</Detection>
<AutoExclusions>
<enabled>false</enabled>
<onAccess>
<fileAndFolder></fileAndFolder>
<process></process>
</onAccess>
<onDemand>
<fileAndFolder></fileAndFolder>
</onDemand>
</AutoExclusions>
</ApplicationManagement>
<VEManager>
<settings>
<cloud>
<saviOptions><item itemName="SXLServerList"><name>SXLServerList</name><value>000102030405060708</value></item></saviOptions>
</cloud>
<scanner><saviOptions><item itemName="SXLDetectionLookups"><name>SXLDetectionLookups</name><value>1</value></item><item itemName="SampleSubmit"><name>SampleSubmit</name><value>0</value></item></saviOptions>
<onDemandSxlLookups>true</onDemandSxlLookups></scanner>
</settings>
</VEManager>
</components>
<TDE>
<processors>
<VEAdapter>
<settings>
<saviOptions/>
</settings>
</VEAdapter>
</processors>
</TDE>
<!--
Global messaging settings
-->
<notification>
<consumers>
<smtpConsumer>
<settings><server>
<authentication/>
<name>10.1.28.8</name></server>
<sender>sav@end.point</sender>
<replyTo></replyTo>
<from/>
<locale>1033</locale></settings>
</smtpConsumer>
<SNMPMessaging>
<settings><managerAddress></managerAddress><communityString></communityString><cleanCtrlChars>false</cleanCtrlChars></settings>
</SNMPMessaging>
<eeConsumer>
<settings>
<blackList/>
<whiteList/>
</settings>
</eeConsumer>
</consumers>
</notification>
<!--
Product information
-->
<productInfo>
<productName/>
<productStatus/><firstInstallDate year="2017" month="12" day="18" hour="10" minute="43" second="53"/><updateDate year="2019" month="9" day="18" hour="8" minute="26" second="31"/></productInfo>
<!--
Quarantine manager
-->
<quarantineManager>
<actions>
<user/>
<powerUser/>
<administrator/>
</actions><authorisedList policy="0"><item>NirCmd</item><item>RemCom</item></authorisedList>
<authorisedFileList policy="0" xml:space="preserve"/>
</quarantineManager>
<!--
Authorisation list manager
-->
<authorisationListManager><authorisedAppCList policy="0"/>
<blockedAppCList policy="0"><item>iTunes</item><item>Winamp</item></blockedAppCList>
<blockedAppCCategoryList policy="0"/>
</authorisationListManager>
<!--
Concrete on-demand scan configurations
-->
<scanJobs>
<!--
Default scan - scan this computer
-->
<!--
Cleanup scan - scan computer with automatic cleanup for malware
-->
<scan id="{20F676DB-F174-441E-A6D1-7395CF3A8FFC}" ScanType="SystemScan">
<displayInfo>
<description policy="0">
<object ind="0">
<item type="marker" ind="0">ResStr</item>
<item type="unsigned" ind="1">109</item>
</object>
</description>
</displayInfo>
<configuration>
<template>OnDemandScanTemplate</template>
<notification>
<consumers>
<item itemName="FileLog">
<settings>
<rotation/>
<filtering/>
<filename policy="0" dir="LOCAL_APPDATA">Sophos\Sophos Anti-Virus\logs\Cleanup scan.txt</filename>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering/>
<messageFields>
<recipients/>
</messageFields>
</settings>
</item>
</consumers>
</notification>
<scanManager/>
<instanceManager/>
<TDE>
<processors>
<item itemName="SOCDecomposer">
<settings/>
</item>
<item itemName="RawFSDecomposer">
<settings/>
</item>
<item itemName="DriveDecomposer">
<settings/>
</item>
<item itemName="FileAttributeFilter">
<settings>
<attributeList/>
</settings>
</item>
<item itemName="ExtensionFilter">
<settings>
<extensionList/>
</settings>
</item>
<item itemName="ExclusionFilterProcessor">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="FSDecomposerProcessor">
<settings></settings>
</item>
<item itemName="ScanPreprocessor">
<!-- consider disabling cache processing for the cleanup scan -->
<settings></settings>
</item>
<item itemName="VEAdapter">
<settings>
<general>
<disinfect>true</disinfect>
<puaRemoval>false</puaRemoval>
<mcmRemoval>true</mcmRemoval>
<scanVdlArchives>false</scanVdlArchives>
</general>
<stopScan/>
<saviOptions>
<item itemName="PuaDetection">
<name>PuaDetection</name>
<value>1</value>
</item>
<item itemName="DetectSecondaries">
<name>DetectSecondaries</name>
<value>1</value>
</item>
<!-- Currently, the ThreatAccumulation option must be enabled in order
to detect secondary PUA components
-->
<item itemName="ThreatAccumulation">
<name>ThreatAccumulation</name>
<value>1</value>
</item>
<item itemName="ApplicationControl">
<name>ApplicationControl</name>
<value>0</value>
</item>
</saviOptions>
</settings>
</item>
<item itemName="FileOpProcessor">
<settings>
<move/>
<delete/>
<suspiciousFiles>
<move/>
<delete/>
</suspiciousFiles>
</settings>
</item>
<item itemName="ScanPostprocessor">
<settings></settings>
</item>
</processors>
</TDE>
</configuration>
<areas>
<object ind="0">
<item type="marker" ind="0">SOCollection</item>
<item type="unsigned" ind="1">5</item>
<object ind="2">
<item type="marker" ind="0">SKernel</item>
<item type="string" ind="1">Memory</item>
</object>
<object ind="3">
<item type="marker" ind="0">SMemory</item>
<item type="string" ind="1">Memory</item>
</object>
<object ind="4">
<item type="marker" ind="0">SRegistry</item>
<item type="signed" ind="1">1</item>
</object>
<object ind="5">
<item type="marker" ind="0">SRawFS</item>
<item type="signed" ind="1">1</item>
</object>
<object ind="6">
<item type="marker" ind="0">SDrive</item>
<item type="signed" ind="1">3</item>
<item type="string" ind="2"/>
<!-- types : fixed_mbr, fixed_pbr & fixed -->
<item type="unsigned" ind="3">11</item>
</object>
</object>
</areas>
</scan><scan id="{8A9BFE72-17F5-46B2-8C53-2CE289A1057F}" ScanType="EnterpriseScan">
<displayInfo>
<description>
<object ind="0"><item type="marker" ind="0">CStr</item><item type="string" ind="1">Weekly Scan (WEDS 0100hrs)</item></object></description>
</displayInfo>
<configuration><template>OnDemandScanTemplate</template>
<notification>
<consumers>
<item itemName="FileLog">
<settings>
<rotation/>
<filtering/>
<filename dir="COMMON_APPDATA">\Sophos\Sophos Anti-Virus\logs\Weekly Scan (WEDS 0100hrs).txt</filename></settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering/>
<messageFields>
<recipients/>
</messageFields>
</settings>
</item>
</consumers>
</notification>
<scanManager/>
<instanceManager/>
<TDE>
<processors>
<item itemName="SOCDecomposer">
<settings/>
</item>
<item itemName="RawFSDecomposer">
<settings/>
</item>
<item itemName="DriveDecomposer">
<settings/>
</item>
<item itemName="FileAttributeFilter">
<settings>
<attributeList/>
</settings>
</item>
<item itemName="ExtensionFilter">
<settings>
<extensionList/>
</settings>
</item>
<item itemName="ExclusionFilterProcessor">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="FSDecomposerProcessor">
<settings></settings>
</item>
<item itemName="ScanPreprocessor">
<settings></settings>
</item>
<item itemName="VEAdapter">
<settings>
<general><disinfect>true</disinfect><puaRemoval>false</puaRemoval><mcmRemoval>true</mcmRemoval><scanVdlArchives>false</scanVdlArchives></general>
<stopScan/>
<saviOptions><item itemName="ApplicationControl"><name>ApplicationControl</name><value>0</value></item><item itemName="PuaDetection"><name>PuaDetection</name><value>1</value></item><item itemName="DetectSecondaries"><name>DetectSecondaries</name><value>1</value></item><item itemName="BehaviourSuspicious"><name>BehaviourSuspicious</name><value>1</value></item></saviOptions>
</settings>
</item>
<item itemName="FileOpProcessor">
<settings>
<suspiciousFiles><delete>false</delete><move>false</move></suspiciousFiles>
<delete>false</delete><move>false</move></settings>
</item>
<item itemName="ScanPostprocessor">
<settings></settings>
</item>
</processors>
</TDE>
<scanSettings><minimiseScanImpact>true</minimiseScanImpact></scanSettings></configuration>
<areas>
<object ind="0"><item type="marker" ind="0">SOCollection</item><item type="unsigned" ind="1">5</item><object ind="2"><item type="marker" ind="0">SKernel</item><item type="string" ind="1">Memory</item></object><object ind="3"><item type="marker" ind="0">SMemory</item><item type="string" ind="1">Memory</item></object><object ind="4"><item type="marker" ind="0">SRegistry</item><item type="signed" ind="1">1</item></object><object ind="5"><item type="marker" ind="0">SRawFS</item><item type="signed" ind="1">1</item></object><object ind="6"><item type="marker" ind="0">SDrive</item><item type="signed" ind="1">3</item><item type="string" ind="2"/><item type="unsigned" ind="3">11</item></object></object></areas>
</scan>
<scan id="{F86EBCD5-687E-40B1-800D-021062361F6C}" ScanType="SystemScan">
<displayInfo>
<description policy="0">
<object ind="0">
<item type="marker" ind="0">ResStr</item>
<item type="unsigned" ind="1">104</item>
</object>
</description>
</displayInfo>
<configuration><template>OnDemandScanTemplate</template>
<notification>
<consumers>
<item itemName="FileLog">
<settings>
<rotation/>
<filtering/>
<filename policy="0" dir="LOCAL_APPDATA">Sophos\Sophos Anti-Virus\logs\Scan my computer.txt</filename>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering/>
<messageFields>
<recipients/>
</messageFields>
</settings>
</item>
</consumers>
</notification>
<scanManager/>
<instanceManager/>
<TDE>
<processors>
<item itemName="SOCDecomposer">
<settings/>
</item>
<item itemName="RawFSDecomposer">
<settings/>
</item>
<item itemName="DriveDecomposer">
<settings/>
</item>
<item itemName="FileAttributeFilter">
<settings>
<attributeList/>
</settings>
</item>
<item itemName="ExtensionFilter">
<settings>
<extensionList/>
</settings>
</item>
<item itemName="ExclusionFilterProcessor">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="FSDecomposerProcessor">
<settings></settings>
</item>
<item itemName="ScanPreprocessor">
<settings></settings>
</item>
<item itemName="VEAdapter">
<settings>
<general>
<disinfect>false</disinfect>
<mcmRemoval>false</mcmRemoval>
</general>
<stopScan/>
<saviOptions>
<item itemName="PuaDetection">
<name>PuaDetection</name>
<value>1</value>
</item>
<item itemName="DetectSecondaries">
<name>DetectSecondaries</name>
<value>1</value>
</item>
<!-- Currently, the ThreatAccumulation option must be enabled in order
to detect secondary PUA components
-->
<item itemName="ThreatAccumulation">
<name>ThreatAccumulation</name>
<value>1</value>
</item>
<item itemName="ApplicationControl"><name>ApplicationControl</name><value>0</value></item></saviOptions>
</settings>
</item>
<item itemName="FileOpProcessor">
<settings>
<move/>
<delete/>
<suspiciousFiles>
<move/>
<delete/>
</suspiciousFiles>
</settings>
</item>
<item itemName="ScanPostprocessor">
<settings></settings>
</item>
</processors>
</TDE>
</configuration>
<areas>
<object ind="0">
<item type="marker" ind="0">SOCollection</item>
<item type="unsigned" ind="1">5</item>
<object ind="2">
<item type="marker" ind="0">SKernel</item>
<item type="string" ind="1">Memory</item>
</object>
<object ind="3">
<item type="marker" ind="0">SMemory</item>
<item type="string" ind="1">Memory</item>
</object>
<object ind="4">
<item type="marker" ind="0">SRegistry</item>
<item type="signed" ind="1">1</item>
</object>
<object ind="5">
<item type="marker" ind="0">SRawFS</item>
<item type="signed" ind="1">1</item>
</object>
<object ind="6">
<item type="marker" ind="0">SDrive</item>
<item type="signed" ind="1">3</item>
<item type="string" ind="2"/>
<!-- types : fixed_mbr, fixed_pbr & fixed -->
<item type="unsigned" ind="3">11</item>
</object>
</object>
</areas>
</scan>
</scanJobs>
<!--
Scan summaries
-->
<scanSummaries policy="0"><summary id="{F86EBCD5-687E-40B1-800D-021062361F6C}">
<lastTimeRun year="2019" month="9" day="13" hour="7" minute="58" second="1"/>
<lastState>aborted</lastState>
<lastRunBy>S-1-5-21-1322713655-443559718-903097961-2994</lastRunBy>
<neutralisedThreats>0</neutralisedThreats>
<liveThreats>0</liveThreats>
<errors>0</errors>
<itemsChecked>1</itemsChecked>
<logFilename>C:\Users\Louis\AppData\Local\Sophos\Sophos Anti-Virus\logs\Scan my computer.txt</logFilename>
<goldenFiles>0</goldenFiles>
<threatsInGoldenFiles>0</threatsInGoldenFiles>
</summary><summary id="{8A9BFE72-17F5-46B2-8C53-2CE289A1057F}">
<lastTimeRun year="2019" month="9" day="18" hour="0" minute="48" second="30"/>
<lastState>completed</lastState>
<lastRunBy>S-1-5-18</lastRunBy>
<neutralisedThreats>0</neutralisedThreats>
<liveThreats>0</liveThreats>
<errors>9</errors>
<itemsChecked>612408</itemsChecked>
<logFilename>C:\ProgramData\Sophos\Sophos Anti-Virus\logs\Weekly Scan (WEDS 0100hrs).txt</logFilename>
<goldenFiles>0</goldenFiles>
<threatsInGoldenFiles>0</threatsInGoldenFiles>
</summary></scanSummaries>
<!--
Scan templates
-->
<scanTemplates>
<webScanning><notification>
<consumers>
<item itemName="DesktopConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">90</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
</settings>
</item>
</consumers>
</notification>
<TDE>
<processors>
<item itemName="VEAdapter">
<settings>
<general/>
<stopScan/>
<saviOptions/>
</settings>
</item>
<item itemName="WebScanningOperations">
<settings>
<mimeTypeList/>
<mode>asOnAccess</mode></settings>
</item>
</processors>
</TDE>
</webScanning>
<onAccessScan><notification>
<consumers>
<item itemName="DesktopConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">90</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item><item itemName="ApplicationControl">101</item></filtering>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">90</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item><item itemName="ApplicationControl">101</item></filtering>
<messageFields>
<recipients><item>itsupport@OURDOMAIN.ORG.UK</item></recipients>
</messageFields>
</settings>
</item>
</consumers>
</notification>
<TDE>
<processors>
<item itemName="DriverOperations">
<settings><running>true</running><onReadCheck>true</onReadCheck><onRenameCheck>true</onRenameCheck><onWriteCheck>true</onWriteCheck><allowBootSectorAccess>false</allowBootSectorAccess><appControlRunning>true</appControlRunning><blockControlledApps>false</blockControlledApps><checkAll>false</checkAll></settings>
</item>
<item itemName="DriverExtensions">
<settings>
<extensionList/>
</settings>
</item>
<item itemName="FileExclusions">
<settings>
<exclusionList><item>C:Windows\System32\RemComSvc.exe</item><item>C:\Windows\SysWOW64\RemComSvc.exe</item></exclusionList>
</settings>
</item>
<item itemName="DriveExclusions">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="ProcessExclusions">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="GeneralExclusions">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="UserExclusions">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="ScanPreprocessor">
<settings/>
</item>
<item itemName="VEAdapter">
<settings>
<general><disinfect>true</disinfect><puaRemoval>false</puaRemoval><mcmRemoval>true</mcmRemoval><scanVdlArchives>false</scanVdlArchives></general>
<stopScan/>
<saviOptions><item itemName="PuaDetection"><name>PuaDetection</name><value>1</value></item><item itemName="ApplicationControl"><name>ApplicationControl</name><value>1</value></item><item itemName="BehaviourSuspicious"><name>BehaviourSuspicious</name><value>0</value></item></saviOptions>
</settings>
</item>
<item itemName="FileOpProcessor">
<settings>
<suspiciousFiles><delete>false</delete><move>false</move></suspiciousFiles>
<delete>false</delete><move>false</move></settings>
</item>
<item itemName="ScanPostprocessor">
<settings/>
</item>
</processors>
</TDE>
</onAccessScan>
<onDemandScan><instanceManager/>
<notification>
<consumers>
<item itemName="FileLog">
<settings>
<rotation/>
<filtering/>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">90</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
<messageFields>
<recipients><item>itsupport@OURDOMAIN.ORG.UK</item></recipients>
</messageFields>
</settings>
</item>
</consumers>
</notification>
<TDE>
<processors>
<item itemName="SOCDecomposer">
<settings/>
</item>
<item itemName="RawFSDecomposer">
<settings/>
</item>
<item itemName="DriveDecomposer">
<settings/>
</item>
<item itemName="FileAttributeFilter">
<settings>
<attributeList/>
</settings>
</item>
<item itemName="ExtensionFilter">
<settings>
<extensionList/>
<extensionNone>true</extensionNone><scanAllFiles>false</scanAllFiles></settings>
</item>
<item itemName="ExclusionFilterProcessor">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="FSDecomposerProcessor">
<settings/>
</item>
<item itemName="ScanPreprocessor">
<settings></settings>
</item>
<item itemName="VEAdapter">
<settings>
<general/>
<stopScan/>
<saviOptions/>
</settings>
</item>
<item itemName="FileOpProcessor">
<settings>
<suspiciousFiles/>
</settings>
</item>
<item itemName="ScanPostprocessor">
<settings></settings>
</item>
</processors>
</TDE>
</onDemandScan>
<rightClickScan><instanceManager/>
<notification>
<consumers>
<item itemName="FileLog">
<settings>
<rotation/>
<filtering/>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">90</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
<messageFields>
<recipients><item>itsupport@OURDOMAIN.ORG.UK</item></recipients>
</messageFields>
</settings>
</item>
</consumers>
</notification>
<TDE>
<processors>
<item itemName="SOCDecomposer">
<settings/>
</item>
<item itemName="RawFSDecomposer">
<settings/>
</item>
<item itemName="DriveDecomposer">
<settings/>
</item>
<item itemName="FileAttributeFilter">
<settings>
<attributeList/>
</settings>
</item>
<item itemName="ExtensionFilter">
<settings>
<extensionList/>
<extensionNone>true</extensionNone></settings>
</item>
<item itemName="ExclusionFilterProcessor">
<settings>
<exclusionList/>
</settings>
</item>
<item itemName="FSDecomposerProcessor">
<settings/>
</item>
<item itemName="ScanPreprocessor">
<settings></settings>
</item>
<item itemName="VEAdapter">
<settings>
<general/>
<stopScan/>
<saviOptions/>
</settings>
</item>
<item itemName="FileOpProcessor">
<settings>
<suspiciousFiles/>
</settings>
</item>
<item itemName="ScanPostprocessor">
<settings></settings>
</item>
</processors>
</TDE>
</rightClickScan>
<sipsMessaging><notification>
<consumers>
<item itemName="DesktopConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">101</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">90</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">101</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">90</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
<messageFields>
<recipients><item>itsupport@OURDOMAIN.ORG.UK</item></recipients>
</messageFields>
</settings>
</item>
</consumers>
</notification>
</sipsMessaging>
<swiMessaging><notification>
<consumers>
<item itemName="DesktopConsumer">
<settings>
<filtering><item itemName="Virus">90</item><item itemName="Pua">90</item><item itemName="SuspiciousFile">90</item><item itemName="SuspiciousBehaviour">101</item><item itemName="Scanning">101</item><item itemName="OnAccess">101</item><item itemName="Update">101</item><item itemName="Configuration">101</item><item itemName="Other">101</item><item itemName="Debug">101</item></filtering>
</settings>
</item>
</consumers>
</notification>
</swiMessaging>
<dataControl><notification>
<consumers>
<item itemName="DesktopConsumer">
<settings>
<filtering><item itemName="DataControl">90</item></filtering>
</settings>
</item>
<item itemName="FileLog">
<settings>
<filtering/>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering><item itemName="DataControl">101</item></filtering>
<messageFields>
<recipients/>
</messageFields>
</settings>
</item>
</consumers>
</notification>
</dataControl>
<deviceControl><notification>
<consumers>
<item itemName="DesktopConsumer">
<settings>
<filtering><item itemName="DeviceControl">101</item></filtering>
</settings>
</item>
<item itemName="FileLog">
<settings>
<filtering/>
</settings>
</item>
<item itemName="SmtpConsumer">
<settings>
<filtering><item itemName="DeviceControl">101</item></filtering>
<messageFields>
<recipients><item>Louis@OURDOMAIN.ORG.UK</item></recipients>
</messageFields>
</settings>
</item>
</consumers>
</notification>
</deviceControl>
<tamperProtection>
<notification>
<consumers>
<item itemName="FileLog">
<settings>
<filtering/>
</settings>
</item>
</consumers>
</notification>
</tamperProtection>
</scanTemplates>
<UserDefinedMessage><messageText>Abnormal activity has been detected on this computer.
Please contact IT Support on 01604 797040.</messageText><messageTextAppC></messageTextAppC></UserDefinedMessage>
<disabledDeviceListManager>
<disabledDevices/><alertOnlyDevices/>
</disabledDeviceListManager>
<deviceControlManager>
<wirelessConnections/>
<storageDevices/>
<mediaDevices/>
<whiteList/>
<compositeDeviceParentList/>
</deviceControlManager>
</configuration>
Hello Louis-M,
as far as I can tell the machine.xml looks like it should.
If, as I assume, this is from a computer that reported the detection I have no idea what could be the cause, especially as apparently the exclusion is in place. Exclusions and authorizations have no interrelation and are handled in quite different parts of the scanning workflow.
As you have Scan for Adware and PUAs enabled - could you perhaps test with a "known reputable" PUA like psexec.exe?
Christian
From my testing with PsExec, sav32cli will still detect the PUA even if it has been excluded. Scheduled scans will also detect Authorized PUAs in the local scan log but not report it back to SEC. I'm able to open up PsExec without a detection however.
I'd agree with Christian and say it's worth testing with a known reputable PUA such as PsExec. It may also be worth checking if a toast notification detection comes up if you double click to open "C:\Windows\System32\RemComSvc.exe".
You mentioned email alerts, do you also see these detections on Sophos Enterprise Console as an Adware or PUA detected alert? Since these emails are sent from the endpoint I'm wondering if something is being skipped here.