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Endpoint shows "Awaiting policy from console"

GrantS

Sophos Enterprise Console shows endpoint in status of "Awaiting policy from console". It may stay like this even after rebooting and restarting the RMS service.



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  • 0
    In order to fix this try the following
    - right clicking on the machines in question and select
    ‘comply with all group policies’
    - re-install the agent

    NB. you may need to remove duplicate entries in the SEC Database should the above not work

    This from support
    "We have seen the issue in some other cases recently where the re-installation has fixed the RMS issue then generally stays fixed. Normally this kind of transitory Corba/RMS problem is resolved by re-starting RMS/SAV or re-protecting the machine.

    Although re-installing always seems to fix the issue, we are still trying to know what causes it in the first place."
  • 0
    Try the following
    - right clicking on the machines in question and select
    ‘comply with all group policies’
    - Re-install the sophos agent on the endpoint

    I found that these two things fixed the issue

    From support
    "We have seen the issue in some other cases recently where the re-installation has fixed the RMS issue then generally stays fixed. Normally this kind of transitory Corba/RMS problem is resolved by re-starting RMS/SAV or re-protecting the machine.

    Although re-installing always seems to fix the issue, we are still trying to know what causes it in the first place."

    Grant
  • FormerMember
    0 FormerMember
    Hi GrantS,

    It sounds like the endpoints can't communicate back to the console to get the policy. Is there a firewall turned on between your endpoint and console server? If yes then are ports 8192 and 8194 open?

    Usually an endpoint appears like this because it hasn't received the policy before and this is the first time.

    KB of ports used by Sophos - www.sophos.com/.../38385.aspx
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