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Endpoint shows "Awaiting policy from console"

GrantS

Sophos Enterprise Console shows endpoint in status of "Awaiting policy from console". It may stay like this even after rebooting and restarting the RMS service.



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  • FormerMember
    0 FormerMember
    Hi GrantS,

    It sounds like the endpoints can't communicate back to the console to get the policy. Is there a firewall turned on between your endpoint and console server? If yes then are ports 8192 and 8194 open?

    Usually an endpoint appears like this because it hasn't received the policy before and this is the first time.

    KB of ports used by Sophos - www.sophos.com/.../38385.aspx
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  • FormerMember
    0 FormerMember
    Hi GrantS,

    It sounds like the endpoints can't communicate back to the console to get the policy. Is there a firewall turned on between your endpoint and console server? If yes then are ports 8192 and 8194 open?

    Usually an endpoint appears like this because it hasn't received the policy before and this is the first time.

    KB of ports used by Sophos - www.sophos.com/.../38385.aspx
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