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Upgrade to Sophos Enterprise console 5.5

Hi Guys,

I am trying to upgrade my end-point enterprise from version 5.2 to 5.5. In the process, I keep stumbling to an error message "Encryption is installed, please migrate any computers and uninstall before continuing". At this point, am preventing from proceeding with the upgrade. At present we are not subscribed to the encryption component of the application, although back then we use to have the encryption component but subsequently we decided that it wont be needed and all systems(8 of them which are no longer on my network) that use to be encrypted were also removed of the encryption component. Please I need help

Regards,

Jude Fegbada

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0 QC over 7 years ago

Hello Jude Fegbada,

there's another thread from today with basically the same question. The relevant article is How to remove Encryption, please note that in your case it has to be the installer for the SEC 5.2 version (IIRC the directory is \sec_520\).

Christian
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0 Jude Fegbada over 7 years ago in reply to QC

Hi Christian,

I appreciate your response with regards to the subject matter. However, I tried the steps presented in the link but received error message - see below;

C:\sec_522>x86: msiexec /i Server64.msi REMOVE=Encryption
'x86:' is not recognized as an internal or external command,
operable program or batch file.

C:\sec_522>x64: msiexec /i Server64.msi REMOVE=Encryption
'x64:' is not recognized as an internal or external command,
operable program or batch file.

Please asist further.

Thanks
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0 JoeLansing over 7 years ago in reply to Jude Fegbada

Do not use x86: or x64: at the start of your commands. Start them with msiexec and see how that works.

- Joe
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0 Jude Fegbada over 7 years ago in reply to JoeLansing

Hi Joe, thank you for your input, I tried what you suggested and this was what was displayed afterwards. Command use ; msiexec /i Server64.msi REMOVE=Encryption

Error message displayed afterwards.
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0 Jude Fegbada over 7 years ago in reply to JoeLansing

Hi Joe, thank you for your input, I tried what you suggested and this was what was displayed afterwards. Command use ; msiexec /i Server64.msi REMOVE=Encryption

Error message displayed afterwards.
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0 QC over 7 years ago in reply to Jude Fegbada

Hello Jude Fegbada,

the .msi is in the \sec_522\ServerInstaller\ directory.

Christian
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+1 Jude Fegbada over 7 years ago in reply to QC

Thanks guys, it worked. I really appreciate you all support. Regards
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