Upgrade to Sophos Enterprise console 5.5

Hello Jude Fegbada,

there's another thread from today with basically the same question. The relevant article is How to remove Encryption, please note that in your case it has to be the installer for the SEC 5.2 version (IIRC the directory is \sec_520\).

Christian

Hi Christian,

I appreciate your response with regards to the subject matter. However, I tried the steps presented in the link but received error message - see below;

C:\sec_522>x86: msiexec /i Server64.msi REMOVE=Encryption
'x86:' is not recognized as an internal or external command,
operable program or batch file.

C:\sec_522>x64: msiexec /i Server64.msi REMOVE=Encryption
'x64:' is not recognized as an internal or external command,
operable program or batch file.

Please asist further.

Thanks

Do not use x86:  or x64: at the start of your commands.  Start them with msiexec and see how that works.

- Joe

Hi Joe, thank you for your input, I tried what you suggested and this was what was displayed afterwards. Command use ; msiexec /i Server64.msi REMOVE=Encryption

Error message displayed afterwards.

Hello Jude Fegbada,

the .msi is in the \sec_522\ServerInstaller\ directory.

Christian

Thanks guys, it worked. I really appreciate you all support. Regards