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Sophos Endpoint services missing

Hello Everyone,

I've downloaded the Sophos Endpoint client and it installed without any error but as i try to scan a file there are no choices to scan that specific file with sophos so it turned out that the

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0 Haridoss Sreenivasan over 7 years ago

Hi Gabriel,

Where did you download the installation package from? In the meantime, create a new installation package, uninstall the existing client and reinstall the client with the new package.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 gabriel ong over 7 years ago in reply to Haridoss Sreenivasan

Hello Haridoss,

I've downloaded the client from the sophos central cloud management, frankly i've already done that part and this is my 3rd time installing the Anti-Virus.

Regards,

Gab
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0 gabriel ong over 7 years ago in reply to Haridoss Sreenivasan

Hello Haridoss,

I've downloaded the client from the sophos central cloud management, frankly i've already done that part and this is my 3rd time installing the Anti-Virus.

Regards,

Gab
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0 Haridoss Sreenivasan over 7 years ago in reply to gabriel ong

Hi Gabriel,

Do you have any of the following applications installed on your machine?

1. System Monitoring Software

2. Anti Virus

3. Any software that controls your system performance.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 gabriel ong over 7 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

None of the following i uninstalled our previous anti-virus successfully and still receiving this error.

Regards,
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0 Haridoss Sreenivasan over 7 years ago in reply to gabriel ong

Hi Gabriel,

As this issue needs to be investigated further please open a support ticket by contacting Sophos Technical Support via Sophserv or Web form.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 jak over 7 years ago in reply to Haridoss Sreenivasan

All of those services belong to the AV component. This would suggest, Sophos Anti-Virus has failed to install.

Under \windows\temp\ if you sort by last modified, I suspect you will find a pair (time stamp in the file names are the same) of Sophos Anti-Virus install log files. It will be attempting to install every 1hr.

Can you provide those logs?

Regards,

Jak
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