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Sophos Endpoint on Windows XP SP3 (can't disinstall neither install)

Buongiorno,

nella mia azienda abbiamo ancora qualche PC con Windows XP SP3. Sul server Sophos è installata la versione 5.5 della Console.

Un solo PC con Windows XP non si aggiorna con la console. Avevo pensato di disinstallare e reinstallare Sophos ma, quando cerco di rimuovere il programma mi da un errore di "Installazione non riuscita" e di "Errore irreversibile durante l'installazione".

Stessa cosa se cerco di installarci "sopra" Sophos... mi dà un errore che non è riuscito a disinstallare la versione precedente.

Come mi consigliate di procedere?

Grazie

Roberto

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0 Haridoss Sreenivasan over 7 years ago

Hi Robert,

You may refer to How to uninstall Sophos Endpoint Security and Control from the command line or with a batch file . Also, I would like to keep you informed that installing Sophos AV on Windows XP is not supported anymore. Please refer to Enterprise Console - Extended Anti-Virus support for Windows XP / 2003 .

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 RobertoUgolini over 7 years ago in reply to Haridoss Sreenivasan

I also read the other link you suggest to me (Managing your software subscriptions in Enterprise Console. ) but neither this was useful.

I add on my upgrade subscription also the older versions. I found another folder of SAVXP but when I go to install this in the PC at the end I get an error:" Installazione di SAVXP non riuscita: MSI non è riuscito"

What ??
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0 QC over 7 years ago in reply to RobertoUgolini

Hello RobertoUgolini,

trial and error isn't the most efficient method for solving install/uninstall errors. It's better to check the MSI logs, they should help to find the cause of the failure. If necessary please post the relevant part here.

Christian
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0 Febin Sunny over 7 years ago in reply to QC

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0 RobertoUgolini over 7 years ago in reply to QC

Hi Christian,

you're right! ;-)

I found a file: Sophos ES setup.log, and at the end of the file I found these lines:

26/05/2017,9.49.19,Informazioni,No configuration file found looking for sauconf.xml,
26/05/2017,9.49.21,Informazioni,Fine operazione 9.49.21: InstallFinalize. Valore restituito 1.,
26/05/2017,9.49.21,Informazioni,Inizio operazione 9.49.21: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0.,
26/05/2017,9.49.21,Informazioni,Fine operazione 9.49.21: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0. Valore restituito 1.,
26/05/2017,9.49.21,Informazioni,Fine operazione 9.49.21: INSTALL. Valore restituito 1.,

Which is the configuration file? Where should be this file positioned?
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0 RobertoUgolini over 7 years ago in reply to QC

Sorry,

I also found a avremove.log with a lot of errors. This in an example, but there are many, many lines like this (Opening key SOFTWARE.....):

26 May 2017 09:45:37 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Installer
26 May 2017 09:45:37 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BE5DD172-7F42-7948-1A60-E6A720288F81}
26 May 2017 09:45:37 Debug: Key {BE5DD172-7F42-7948-1A60-E6A720288F81} not found
26 May 2017 09:45:37 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.12.0.26
Copyright (C) 2003-2017 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows XP Service Pack 3 [Version 5.01.2600]
No products detected on this system
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0 RobertoUgolini over 7 years ago in reply to QC

Sorry,

I also found a avremove.log with a lot of errors. This in an example, but there are many, many lines like this (Opening key SOFTWARE.....):

26 May 2017 09:45:37 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Installer
26 May 2017 09:45:37 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BE5DD172-7F42-7948-1A60-E6A720288F81}
26 May 2017 09:45:37 Debug: Key {BE5DD172-7F42-7948-1A60-E6A720288F81} not found
26 May 2017 09:45:37 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.12.0.26
Copyright (C) 2003-2017 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows XP Service Pack 3 [Version 5.01.2600]
No products detected on this system
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0 QC over 7 years ago in reply to RobertoUgolini

Hello RobertoUgolini,

this one is easy - the errors just tell that no competitor product has been found.

Christian
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0 RobertoUgolini over 7 years ago in reply to QC

OMG! I can't believe that: the problem was simply that the installer can't unistall the "competitor" software (just because no other software was installed!!). I did't check this box during the installation.... and everything is ok now.

Thank you very much for your support!

You're great!

Roberto
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