Not able to install Sophos Endpoint and Control Installer Using the following link : https://api-cloudstation-eu-central-1.prod.hydra.sophos.com/api/download/a035b3ebe267e19ff641ef77160c24dc/SophosInstall.exe

Hello Vickneshwari Reddy,

impossible to say why it failed without seeing the log. Could you please post it here?

Christian

QC said:

Hello Vickneshwari Reddy,

impossible to say why it failed without seeing the log. Could you please post it here?

Christian

 

Hello Vickneshwari Reddy,

strange. You should find the log in your %temp% directory. Just type %temp% in the Explorer address bar or the search from the Start button.

Christian

Log.zip Here is the log file.

Hello Vickneshwari Reddy,

seems that some version of Sophos Anti-Virus is already installed. SophosInstall tries to remove it but fails with error 3005 (please see the linked article).

Christian

hii Christian 

There is not a single file of sophos present in "Add\Remove program" .

Hello Vickneshwari Reddy,

did you ever install Sophos before as it claims it has found an old installation? And did you check your group membership as per the article?

If I read the log correctly the reportedly installed product is {6C44AB65-918A-483C-9AF5-83D71D78A8B2}. If this is caused by some leftovers (you say it doesn't appear to be actually installed) please see this thread (although in conjunction with the Home product it should apply as well).

Christian

hi chritian

As per the article i have check there no groups . But in the article they told create one group i did it with cmd

1.created the Group as sophos administrator .

2.Gone through all the steps as mention in the article it does not worked . 

In the second solution which is given  i got the key i have exported and than i have deleted it but the second step HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\56BA44C6A819C3845FA9387DD1878A2B i didnt got this key.

hi chritian

As per the article i have check there no groups . But in the article they told create one group i did it with cmd

1.created the Group as sophos administrator .

2.Gone through all the steps as mention in the article it does not worked . 

In the second solution which is given  i got the key i have exported and than i have deleted it but the second step HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\56BA44C6A819C3845FA9387DD1878A2B i didnt got this key.

Hello Vickneshwari Reddy,

not all keys necessarily exist. Actually these are two formats of the product code used in different places, it's sufficient that the code exists in one of the places for the install to fail. Did you retry the install, if not please do so. If it fails again post the latest logs.

Christian

Error.zipHi Christian

This is the new log .Failed again the same error

Hello Vickneshwari Reddy,

the same error
on the surface, yes. Looks like you've solved the 3005. This time it actually commenced the uninstall. Just noticed that I've made an error, the key under UserData\S-1-5-18\Products\ should be 56BA44C6A819C384A95F387DD1878A2B. Sorry, my bad. Just noticed that the error is already in the linked article [:$] ... corrected it.

Christian

Hi Christian 

I have did the mention steps now new error.Sophos Error.zip

Can anyone able to solve this error .8103.Sophos Error.ziphere is the log. 

Hello Vickneshwari Reddy,

if the product keys are gone for good this shouldn't happen - either you've missed a piece or "something" besides the removal has happened between the install attempts.
The Microsoft Fix-It for install/uninstall problems is now available for Windows 10 as well, please give it a try. If it doesn't list Sophos Anti-Virus as installed program you'd have to use the Product Code {6C44AB65-918A-483C-9AF5-83D71D78A8B2}.

Christian

hii 

I did the Microsoft install and Uninstall steps. It started to work but the Progress Bar Gets stuck .2664.Error.zip

Hello Vickneshwari Reddy,

you've said no Sophos program is listed under Programs and Features, is this still the case? I wonder why it uninstalls MTD (which is perhaps displayed as Sophos Network Threat Protection). Did you re-run the setup and is the result the same (stuck progress bar, another MTD uninstall log)?

Christian

Yes i have no Sophos Program Listed under Program and features,Error.123.zipAnd i have did reinstallation but same error This are the logs. And there are some folder like sophos bootstap and Sophos management, Sophos Autoupdate  Setuo file available in the %temp%.

Hello Vickneshwari Reddy,

going through the whole list of possible errors [;)]?

Joking aside, this time it's a 1719, The Windows Installer Service could not be accessed. You can search for it at support.microsoft.com and you'll find many references, but there doesn't seem to be a definitive article. A corrupted Installer might be the underlying cause for all your issues.

You could try the following from an elevated (Run as administrator) Command Prompt:
%windir%\system32\msiexec.exe /unregister
%windir%\system32\msiexec.exe /regserver
%windir%\syswow64\msiexec.exe /unregister
%windir%\syswow64\msiexec.exe /regserver

Restart and try the install again. If this doesn't help please see method 1 in kb2642495.

Christian