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Not able to install Sophos Endpoint and Control Installer Using the following link : https://api-cloudstation-eu-central-1.prod.hydra.sophos.com/api/download/a035b3ebe267e19ff641ef77160c24dc/SophosInstall.exe

Vickneshwari Reddy over 7 years ago

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0 QC over 7 years ago

Hello Vickneshwari Reddy,

impossible to say why it failed without seeing the log. Could you please post it here?

Christian
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0 Vickneshwari Reddy over 7 years ago in reply to QC

QC said:

Hello Vickneshwari Reddy,

impossible to say why it failed without seeing the log. Could you please post it here?

Christian

hello Christian after I click on the finish but This Error message comes.
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0 Vickneshwari Reddy over 7 years ago in reply to QC

Log.zip Here is the log file.
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0 QC over 7 years ago in reply to Vickneshwari Reddy

Hello Vickneshwari Reddy,

seems that some version of Sophos Anti-Virus is already installed. SophosInstall tries to remove it but fails with error 3005 (please see the linked article).

Christian
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0 Vickneshwari Reddy over 7 years ago in reply to QC

hii Christian

There is not a single file of sophos present in "Add\Remove program" .
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0 QC over 7 years ago in reply to Vickneshwari Reddy

Hello Vickneshwari Reddy,

did you ever install Sophos before as it claims it has found an old installation? And did you check your group membership as per the article?

If I read the log correctly the reportedly installed product is {6C44AB65-918A-483C-9AF5-83D71D78A8B2}. If this is caused by some leftovers (you say it doesn't appear to be actually installed) please see this thread (although in conjunction with the Home product it should apply as well).

Christian
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0 Vickneshwari Reddy over 7 years ago in reply to QC

hi chritian

As per the article i have check there no groups . But in the article they told create one group i did it with cmd

1.created the Group as sophos administrator .

2.Gone through all the steps as mention in the article it does not worked .

In the second solution which is given i got the key i have exported and than i have deleted it but the second step HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\56BA44C6A819C3845FA9387DD1878A2B i didnt got this key.
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0 QC over 7 years ago in reply to Vickneshwari Reddy

Hello Vickneshwari Reddy,

not all keys necessarily exist. Actually these are two formats of the product code used in different places, it's sufficient that the code exists in one of the places for the install to fail. Did you retry the install, if not please do so. If it fails again post the latest logs.

Christian
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0 Vickneshwari Reddy over 7 years ago in reply to QC

Error.zipHi Christian

This is the new log .Failed again the same error
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0 QC over 7 years ago in reply to Vickneshwari Reddy

Hello Vickneshwari Reddy,

the same error
on the surface, yes. Looks like you've solved the 3005. This time it actually commenced the uninstall. Just noticed that I've made an error, the key under UserData\S-1-5-18\Products\ should be 56BA44C6A819C384A95F387DD1878A2B. Sorry, my bad. Just noticed that the error is already in the linked article [:$] ... corrected it.

Christian
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0 Vickneshwari Reddy over 7 years ago in reply to QC

Hi Christian

I have did the mention steps now new error.Sophos Error.zip
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0 Vickneshwari Reddy over 7 years ago in reply to Vickneshwari Reddy

Can anyone able to solve this error .8103.Sophos Error.ziphere is the log.
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