Contact your administrator or see Sophos KBA 119175

Question

I have been trying to uninstall Sophos but have been met with several hoops to jump through. So far the community support has been great with advice that worked. However, I have run into an issue that I can't seem to fix even with reading FAQ. 
 After clicking on uninstall, the dialogue box reads, "You must diable Sophos Tamper Protection before you continue. Contact your administrator or see Sophos KBA 119175." I have went into the program to disable it but the selection is grayed out. There is a place just below that icon that says authenticate user but requires a password given by someone from Sophos. I need your help. 
 
 --Sterling

Aditya Patel · Answer

HI praneeth, 
 To uninstall the Sophos Endpoint from your system with Tamper protection. First, you would need to boot the system in Safe Mode and remove the components in order 
 Remove the components in the following order: 
 
 Sophos AutoUpdate 
 Sophos System Protection 
 Sophos Network Threat Protection 
 Sophos Anti-Virus (ignore reboot request) 
 Sophos Management Communication System 
 Do not Reboot

3. Delete or Rename the following directories: 
 
 C:\Program Files\Sophos 
 C;\Program Files (X86) \Sophos 
 C:\ProgramData\Sophos 
 Reboot 
 
 Thanks and Regards 
 Aditya Patel