Interpret Scan Registry

Hello Luis_Betancourt,

first of all - whoever provided you with Sophos should also give you some instructions how to work with it. As a site decides how this product can be used there's no general "beginners guide" for end users (I assume you belong to this group). Furthermore, in a managed environment central administration receives the relevant alerts and can deal with most issues.

If a threat (meaning some program or file with likely "malicious intentions") it is either "cleaned up" or put on the Quarantine manager's (QM) list - the alert will notify you about this and give you the option to go to the QM by clicking on the message. Please see the Help on how to use it.

An error does not mean virus - there are several kinds of errors and they denote that something hasn't worked a desired (e.g. a document could not be scanned because it is password protected) but only the ones like cleanup failed are in conjunction with a threat.

Christian

Hi dear Christian!

Thank you for your replay. Now i have a question, Can end user see how many virus have in the computer or only Administrator can see that information?

also i have another question, how can i pick out into the error not virus cleaned or in Quarantine?

I'm waiting for your comments.

Thank you!

regards,

You can control what users see and do in the application by controlling the group they are in.  For more information see:

• Understanding Windows and Sophos Groups (versión española)
• Section 3 of the Sophos Endpoint Security and Control standalone startup guide (link) guide (versión española)

For your second question this may help you:

• How to remove trojans, worms, viruses, and other malware with Sophos Anti-Virus (versión española)
• The same PDF guide as linked to for the first question may also help

Hope that helps.