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Sophos Endpoint Software When installing endpoint on client stuck at:- Installing package 3 of 3. Starting Sophos Autoupdate setup.....

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When installing endpoint on client stuck at:- Installing package 3 of 3. Starting Sophos Autoupdate setup.....

jonathanslee over 9 years ago

Uninstalled Sophos as it was not updating correctly on client, tried reinstalling using sophosendpoint.exe on the server.

Is currently stuck on installing endpoint on client stuck at:- Installing package 3 of 3. Starting Sophos Autoupdate setup.....

Any help or advice would be appreciated

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0 NielsBohr over 8 years ago

The following KBA explains how to use Microsoft Fix it to clean up the registry.
If you have a supported OS, uninstall Sophos then run Microsoft Fix it

sophtrac.sophos.net/default.aspx [Edit: sophtrac is an internal address -QC]
Troubleshooting and resolving problematic Sophos endpoint upgrade and uninstall issues (note: Microsoft's Fix-It is not supported on Windows 10)

After running Microsoft Fix it, try to reinstall Sophos.
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0 jonathanslee over 8 years ago

thank you , it seems to have righted itself , and is working ok now, if it happens again will try that fix
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0 DaltonPrince over 8 years ago

I have the same problem but I have Windows 10. What can I do?Thanks
Dalton
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0 DaltonPrince over 8 years ago

I should have said same problem but mine is stopped at "installing 3 of 5"
Dalton
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0 jak over 8 years ago in reply to DaltonPrince

If AutoUpdate is installing the software packages it is subscribed to, the install logs (could be all of the following: MSI logs, setup plugin logs and custom action logs) of each of those packges will go to \windows\temp\. Sorting by the last modified date in that directory and checking the Sophos AutoUpdate trace log (programdata\sophos\autoupdate\logs\) to see which package it's installing should help.
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