Hi Team,
We are facing issue with Sophos antivirus on lots of systems in our organiztion.
Systems are not getting updated in sophos and they are showing error “Download of Sophos Endpoint Defense failed from server”. Also, we have observed that prevoisuly there are total 6 sophos plug-ins were installed on these systems.(Sophos Anti-Virus , Sophos AutoUpdate , Sophos Endpoint Defense , Sophos Network Threat Protection , Sophos Remote Management System and Sophos Ssyetm Protection)
But after 25th July, we can see that there are only 5 sophos plug-ins present. "Sophos system protection" plug-in is missing on them also it shows error"Download of Sophos Endpoint Defense failed from server".
Could you please help on this and assist on it accordingly.
2019-07-27T02:51:02Z [ 2804] INFO AppFeed constructed 2019-07-27T02:51:02Z [ 2804] INFO Entering AppFeed::Initialise 2019-07-27T02:51:02Z [ 2804] INFO AppFeed::MonitorThreadEnabled 2019-07-27T02:51:02Z [ 2804] INFO AppFeed::StartMonitorThread 2019-07-27T02:51:02Z [ 2804] ERROR Error reading value AppfeedLocation for registry key SOFTWARE\Sophos\EndpointDefense\Monitoring\Appfeed returned error code 2l 2019-07-27T02:51:02Z [ 2804] ERROR AppFeed::Initialise Failed to initialise, could not load appfeed 2019-07-27T02:51:02Z [ 4012] INFO Successfully loaded appfeed from C:\ProgramData\Sophos\Endpoint Defense\Data\appfeed\1564195862 2019-07-29T04:57:37Z [ 3280] INFO AppFeed constructed 2019-07-29T04:57:37Z [ 3280] INFO Entering AppFeed::Initialise 2019-07-29T04:57:37Z [ 3280] INFO AppFeed::MonitorThreadEnabled 2019-07-29T04:57:37Z [ 3280] INFO AppFeed::StartMonitorThread 2019-07-29T04:57:37Z [ 3280] INFO Successfully loaded appfeed from C:\ProgramData\Sophos\Endpoint Defense\Data\appfeed\1564195862
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