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Is there an issue with Sophos Intercept X and Internet Explorer 11?

We have seen Internet Explorer crash on every machine we install Sophos Interecpt X on. All of the Computers are Windows 10 (ver 1709).

We have had to change main browsers because of the constant crashing. On first opening it crashes on my own machine everytime. I have checked the LoadAppInit_DLLS in the registry and both are 0 (following on from another thread I read here).

Any idea what to try? I have gathered some dumps of the crashes but don't have the experience to look at them.

Thank you

[locked by: SupportFlo at 10:57 PM (GMT -8) on 8 Mar 2019]

Parents

+1 FloSupport over 6 years ago

To update everyone on this thread:

An advisory has just been released for this. The fix is currently in development and will be pushed out to Central customers by the end of May 2018.

Regards,

Florentino
Director, Global Community & Digital Support
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+1 FloSupport over 6 years ago

To update everyone on this thread:

An advisory has just been released for this. The fix is currently in development and will be pushed out to Central customers by the end of May 2018.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the 'Verify Answer' button.

The Award-winning Home of Sophos Support Videos! - Visit Sophos Techvids
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0 kevin Whiteman over 6 years ago in reply to FloSupport

All

I have rolled out the latest Intercept X client to a limited test group and initial results are prominsing. Has anyone fully deployed 2.0.5?

Thanks

Kevin
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0 Daniel Mortimore over 6 years ago in reply to kevin Whiteman

Hi Kevin,

After testing with 2.0.4 on myself I then enabled the extra protection settings to everyone.

We are now on Intercept X 2.0.5.2 and all is still fine.
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0 Natalie Evans over 6 years ago in reply to kevin Whiteman

We currently have Sophos Intercept X 2.0.5 with IE 11.112.17134.0 installed on our network

More information about Sophos versions: http://downloads.sophos.com/readmes/sesc_interceptx_rneng.html

I have tried to "break/Crash" IE this morning and I can't; before it was obvious within minutes that it was not working properly. Unfortunately because this issue took so long to fix, most of our users have moved to alternate browsers which means it hasn't been thoroughly tested.

Everything seems to now be ok....
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0 David Kirouac over 6 years ago in reply to Natalie Evans

It works on our end also. It only took 5 months to Sophos to resolve the issue </irony>.

To Sophos: I think a 5 months credit is in order to all your affected customers. We were literally unable to use InterceptX on all our computers for 5 months.
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0 David Fosbenner over 6 years ago in reply to David Kirouac

Works for me also, all users that had crashes multiple times per day haven't had any issues after the fix. I completely agree about the credit.
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