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Email Notifications for Different Alerts to Different Groups - Not Possible?

When malware or a virus is discovered, I want all the members of a particular group emailed.

When a computer is out of date or has a policy apply problem, ie a yellow alert type of item, I want the members of another group emailed.

When someone tries to go to a site they're not allowed as per policy, I want the members of a 3rd group emailed.

I was checking around and I could have sworn I read a few comments saying that this isn't possible to setup. I poke around in my Sophos Central config area and couldn't figure out how to do it.

I absolutely cannot believe that Sophos will tell me - with a straight face - that I can't do this on my Enterprise level antivirus product that I'm spending thousands of dollars a year on.

Please, someone, anyone, prove me wrong and tell me how to change my notification emails.

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0 Karlos over 6 years ago

Hi plochner

Unfortunately, this is not currently possible on Sophos Central. Alerts are sent to all administrators since all administrator roles are given notification access by default. You can assign users to the various admin roles, but there’s no way of sending different types of notifications to different groups. For more information on types of events that generate an alert, please have a look at the Central Admin dashboard guide <link to: http://docs.sophos.com/sophos-cloud/customer-dashboard/help/en-us/webhelp/index.htm#general/EmailAlerts.htm>

With that said, please submit a Feature Request so that we could see this implemented in the future.

Thanks,

Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 plochner over 6 years ago in reply to Karlos

Certainly this is possible now, 5 months after complaining about it and adding it as a Feature request? All I want to do is email different people depending on the alert.

That's it.
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0 plochner over 6 years ago in reply to Karlos

Certainly this is possible now, 5 months after complaining about it and adding it as a Feature request? All I want to do is email different people depending on the alert.

That's it.
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