Unable to login

Hi All ,

We apologize for inconvenience caused, We have identified the issue is due to an Upgrade for Sophos Central Admin , 

If an Admin user can still login to the Sophos Central Admin dashboard, they should fix the other admin users that cannot login by implementing the steps indicated below:

1. Delete the admin users that can no longer login to Sophos Central Admin.

2. Create these same users again in Sophos Central Admin and apply the admin role again in role management.

3. These admin users will then receive an email to create new passwords for their accounts.

4. They should now be able to login to the Sophos Central Admin dashboard again.

Let us know if these steps does not resolve the issue . 

Thanks and Regards 

Aditya Patel | Network and Security Engineer

Hi All ,

We apologize for inconvenience caused, We have identified the issue is due to an Upgrade for Sophos Central Admin , 

If an Admin user can still login to the Sophos Central Admin dashboard, they should fix the other admin users that cannot login by implementing the steps indicated below:

1. Delete the admin users that can no longer login to Sophos Central Admin.

2. Create these same users again in Sophos Central Admin and apply the admin role again in role management.

3. These admin users will then receive an email to create new passwords for their accounts.

4. They should now be able to login to the Sophos Central Admin dashboard again.

Let us know if these steps does not resolve the issue . 

Thanks and Regards 

Aditya Patel | Network and Security Engineer

I cannot log into the Sophos Central Admin. There is no "Admin user that can still login to the Sophos Central Admin dashboard". So what is the resolution?

John,

I ran into this same issue. Open a support ticket and they will have to recreate your account for you.

HI Derek 

If you are facing such issue, then you may need to open a Service request for the same issue . They would create an Admin Account for you to login.

Let us know if you are facing any issue with the same issue . 

Thanks and Regards

Aditya Patel 

I am facing the issue. Please open a request to have someone reach out to me?

HI JohnStruminikov ,

You may need to open a service request or drop a mail at support@sophos.com  . Mention your License details to avoid further delays and you may private message me so I may follow on your issue. 

Thanks and Regards

Aditya Patel

Hi

I also have issues with this login, I don´t get the SMS with the code anymore, I haven´t tried the authenticator since I can´t login to register that.

I opened a case a couple of weeks ago with the support but they haven´t done anything.

How can I get the sms service to work again?

We had this issue following Sophos's planned maintenance on the 19th January 2019. We found those with 'Enterprise Admins' privileges were unaffected whereas 'Administrator' accounts could no longer login to Sophos Central. The 'workaround' of deleting and recreating the 'Administrator' accounts was the only 'solution'...

Hello Aditya,

Today and since a week ago I am presenting the same problem. I opened a support case [#8762696]  and I still do not receive that solution you indicate. 

My credentials are in order and I have done many tests on different computers and browsers.

I have also performed the process of resetting password several times.

The notifications keep coming to the email but I can not enter the console for corrective action.

Juanz

Hello juanz,

I am following up on your case and could you please provide the license which was assigned to you on the case? Even a trial account has a license number, you should able to find it at profile > Licensing.

Hello Aditya,

I wish I could provide this information however I can not access the console.

I did not receive it by mail. Only this mail initially.