Sophos installation failed

I get the same error. I'm installing on the local drive.  New machine.

The last line in my log file is:

ERROR : Exception: Failed to verify package manifest, error code 7

I get the same error. I'm installing on the local drive.  New machine.

The last line in my log file is:

ERROR : Exception: Failed to verify package manifest, error code 7

yes, we met the same issue.

I downloaded a newer installer version off of Sophos Central and that worked.  I was using 1.6 and it was working last week.  The newest one I downloaded that worked today is 1.19.

thank you very much.Could you give the download link？i installed it  for  enterprise endusers ,Yes, getting the latest version of sophos endpoint is the way to go.

Hello Han

The fresh installer package can be downloaded on your managed Sophos central account. You may ask your administrator who manages your Sophos central to ask for it. Using a different package outside of your central account may lead to another issue. 

thanks a lot , i got it and i think so, many thanks for your support.

You're always welcome. :) If you have queries about our product, feel free to reach out to us at any time. Have a good day ahead.

Could I make a plea that the "SophosSetup" changes name - so it's obvious when there's a new/updated version. "SophosSetup02022024" etc... would help so much if we knew which version we're running/downloading?

The file you download from Sophos Central is known as the stage 1 installer and is very lightweight.  It's only real job is to pull down the stage 2 part of the installer which is the part more frequently updated.

You can name SophosSetup.exe anything you like if you want to version it and it's very rare for an older version to be a problem as it primarily just pulls down the hosted stage 2. 

If there are new command line switches added or it is re-signed, then it is perhaps more important to get the latest if you need the new switches it passes through to stage 2.

The file is an unauthenticated link unique to the account, so it maybe that any deployment scripts can just pull the latest file. E.g. as a PS command:

iwr "https://dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com/api/download/[unique]/SophosSetup.exe" -outfile SophosSetup.exe

thank you very much， now i got the newest version of sophos V1.19 from my IT manager， the problem is solved.  :)

thank you very much， now i got the newest version of sophos V1.19 from my IT manager， the problem is solved.  :)