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Microsoft office applications started being blocked on macOS machines

From today macOS users started claiming microsoft office applications were blocked by Sophos EP.

As fas as I know, according to this notice (+) Notification of Application Control application updates Planned for the 28th November 2023 - Application Control - Sophos Labs - Sophos Community, the office applications are out of scope being added to the control list.

And on Sophos Central, I can't find these applications on application control list and blocked events log.

Is anyone experiencing the same issue?



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  • One of two things may be happening. 

    1. The previously blocked items are remaining cached on the device. A reboot will clear this up. 
    2. The policy on the device may need to update. You can find out if a recent policy refresh has occurred by checking the "Endpoint Self Help Tool" either from the Windows Start menu, or from the "About" section in the Sophos Endpoint UI. Try checking the "Policy" tab to verify the timestamp next to "Sophos Core Customer" has been updated.

    Kushal Lakhan
    Team Lead, Global Community Support
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