Hi
We have Sophos Central in our environment.
Peripheral Control is enabled everything works as it should however we are unable to update create or delete files on our peripheral devices.
Is there perhaps a setting that we could change to help solve this?
Thanks
Hi Kevin Fourie ,
Thank you for reaching out to our Community Forum. Do you get any errors or detections whenever you try to edit, create, or delete files on these peripherals? If yes, kindly share more details or a screenshot.
On your policy settings, is the Manage Peripherals setting set to "Monitor but do not block", or "Control access by peripheral type and add exemptions"? If it's the latter, kindly make sure that the access policy is not set to Read Only.
Additionally, do you also have a Data Loss Prevention policy in place?
Hi Kevin Fourie ,
Thank you for reaching out to our Community Forum. Do you get any errors or detections whenever you try to edit, create, or delete files on these peripherals? If yes, kindly share more details or a screenshot.
On your policy settings, is the Manage Peripherals setting set to "Monitor but do not block", or "Control access by peripheral type and add exemptions"? If it's the latter, kindly make sure that the access policy is not set to Read Only.
Additionally, do you also have a Data Loss Prevention policy in place?
Hi Gladys ,
Thank you for your response.
Yes, I get errors whenever I try to edit, create or delete.
I checked my Policy settings and it is set to "Control access by peripheral type and add exemptions"
Please see all the snips below:
I hope this is suffice.
Thanks
Hi Kevin Fourie ,
Thank you. Based on the screenshot you shared, there's a DLP policy in place that triggers this detection. Kindly review the current DLP policy applied on the affected users/devices.
If you need to create or configure DLP rules, you may refer to the following articles:
- Create a Data Loss Prevention Rule
- Configure a Data Loss Prevention Rule
Let me know how this works out for you.
