Sophos DLP rule block internal network links

Question

Dear all, 
 We have following issues with a couple of users - They not able to open a link in Outlook, it doesnt matter if its link to a local or a network file.Most after hours the link opens, somtimes they not able to upload files in the webbrowser, for example when you click choose files and the explorer should open - this happens after minimum 1 hour, till then the browser is freezed. 
 We able to identifyed that our DLP Rule is the reason for this - if DLP is disabled links work fine - The dlp contain just 2 rules which alert when a specific number of email addresses exported to any file or device. 
 
 Anyone had something similar ? 
 
 Thanks

Gladys · Accepted Answer

Hi Supporter0711, 
 Thank you for reaching out. Is this only affecting Windows Endpoints? We have released the core agent 2022.1.1.3 which has a fix for the issue you reported. We recommend that you check whether these devices had already received the update. 
 The release is scheduled to take place as follows: &bull;16th June: All accounts on Core Agent 2022.1.0.78 and customer fix requests &bull;21st June: Start date for remaining customers &bull;07th July: End date 
 Let us know if you require additional information. Thank you.

Qoosh · Answer

Core Agent version 2022.1.1.3 has been superseded by version 2022.2.1. This is due to the Wi-Fi issue that was found. If you need version 2022.1.1.3, I suggest raising a support case so that your environment can be moved into the appropriate release group. 
 The release dates for version 2022.2.1 are still in the planning stages, though I expect the release to start before the end of July. 
 Apologies for the confusion Bruce.

Sophos DLP rule block internal network links

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