We have following issues with a couple of users - They not able to open a link in Outlook, it doesnt matter if its link to a local or a network file.Most after hours the link opens, somtimes they not able to upload files in the webbrowser, for example when you click choose files and the explorer should open - this happens after minimum 1 hour, till then the browser is freezed.
We able to identifyed that our DLP Rule is the reason for this - if DLP is disabled links work fine - The dlp contain just 2 rules which alert when a specific number of email addresses exported to any file or device.
Anyone had something similar ?
Thank you for reaching out. Is this only affecting Windows Endpoints? We have released the core agent 2022.1.1.3 which has a fix for the issue you reported. We recommend that you check…
Thank you for reaching out. Is this only affecting Windows Endpoints? We have released the core agent 2022.1.1.3 which has a fix for the issue you reported. We recommend that you check whether these devices had already received the update.
The release is scheduled to take place as follows:•16th June: All accounts on Core Agent 2022.1.0.78 and customer fix requests•21st June: Start date for remaining customers•07th July: End date
Let us know if you require additional information. Thank you.
thank you for your reply - I can see on my test client Version 2.20.13 is core agent - Is this the version you mentioned ?
If not it is possible to get this fix for testing ?
That's a different Core Agent version. The release was scheduled to roll out on the 21st of June and is expected to end on 7th of July. If you wish to test it sooner, I recommend working with our support team to ask that you be moved into an earlier release group.