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Office 2010 Activation lost with Sophos Endpoint installed

We have a strange behavior on a customer environment.
All Devices are on Windows 1709. (Already tried Windows 1809 on some endpoints)

Time after time the office activation get's lost on different endpoints

We tried MAK and KMS activation, same behavior.
After trying nearly everything you could imagine :) we finally uninstalled (not only deactivated) Sophos Endpoint Advanced and Intercept X.
After uninstall of sophos and reboot, the activation succeeds immediatelly.

We have no errors in the management console.

BR

Benny

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0 Thawatchai Chanlo over 5 years ago

"After install sophos endpoint central"

We are also seeing this same issue on many my customers.

This issue found only computer which used ms office 2010.

Pls help us.
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0 Barb@Sophos over 5 years ago in reply to Thawatchai Chanlo

Hi Thawatchai Chanlo ,

I would recommend to file a case with support for further investigation. Please include a copy of the SDU logs so that they can analyze them.

Please, send me a message with the case number once you received it, so that I can follow-up.

Regards,

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
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0 Barb@Sophos over 5 years ago in reply to Thawatchai Chanlo

Hi Thawatchai Chanlo ,

I would recommend to file a case with support for further investigation. Please include a copy of the SDU logs so that they can analyze them.

Please, send me a message with the case number once you received it, so that I can follow-up.

Regards,

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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