Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 3 replies
  • Answers 1 answer
  • Subscribers 12 subscribers
  • Views 5221 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Escaneo en tiempo real: no ---- real time-scan failed

RCB

Hola a todos, me encuentro que tengo varios equipos que aparecen en el infome de equipos con la opcion de "escaneado en tiempo real" como no, con lo que no se está ejecutando.

 

Como puedo solucionarlo?

 

He probado a instalar y desinstalar pero sigue igual

 

Gracias.

Translate:

Hello everyone, I find that I have several computers that appear in the infome of computers with the option of "scanned in real time" as no, with what is not running.


How can I solve that?


I have tried to install and uninstall but it remains the same


Thank you.


This thread was automatically locked due to age.
Parents
  • 0

    Hi RCB,

    Can you provide us more details regarding your query? Will it be possible for you to share a screenshot of the status that you see?

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hi

    Gracias por tu interes.

    Acabo de solucionarlo de la siguiente manera:

    1. Desactivar protección contra manipulaciones desde sophos.central.com
    2. Cambiar el nombre al PC
    3. Eliminarlo de sophos.central.com
    4. Desinstalar
    5. Reiniciar
    6. Instalar de nuevo
    El pc se detecta como uno nuevo y se activó todo correctamente.

     

     

    Translate:

    Thanks for your interest.

    I just solved it in the following way:

    1. Disable tamper protection from sophos.central.com
    2. Change the name to the PC
    3. Remove it from sophos.central.com
    4. Uninstall
    5. Restart
    6. Install again
    The pc is detected as a new one and everything was activated correctly.

Reply
  • 0 in reply to Gowtham Mani

    Hi

    Gracias por tu interes.

    Acabo de solucionarlo de la siguiente manera:

    1. Desactivar protección contra manipulaciones desde sophos.central.com
    2. Cambiar el nombre al PC
    3. Eliminarlo de sophos.central.com
    4. Desinstalar
    5. Reiniciar
    6. Instalar de nuevo
    El pc se detecta como uno nuevo y se activó todo correctamente.

     

     

    Translate:

    Thanks for your interest.

    I just solved it in the following way:

    1. Disable tamper protection from sophos.central.com
    2. Change the name to the PC
    3. Remove it from sophos.central.com
    4. Uninstall
    5. Restart
    6. Install again
    The pc is detected as a new one and everything was activated correctly.

Children
Unfiltered HTML