What feature is impacted? Installation of Endpoint Protection agent What is the severity of the issue? medium? Summary of the issues: Per this article ( https://support.sophos.com/support/s/article/KB-000039501?language=en_US ), I installed Rosetta 2 on my Big Sur M1 Mac. The Sophos installer does not automatically prompt to use Rosetta, nor is there a checkbox for the application to use Rosetta. Observed behavior (What it did or didn’t do): Sophos installs, but the application is still running as Intel. Per the testing article ( https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/recommended-reads/124246/how-to-confirm-the-endpoint-is-protected ), the EICAR file is not detected, and the agent reports not having full disk access even though the extension is enabled in Security and Privacy settings. How do we reproduce it (Provide instructions to help us reproduce the behavior): Install Sophos Endpoint Agent on a Big Sur M1 Mac. Does it prompt you to install Rosetta? If Rosetta is already installed, is there a checkbox for the app to run through Rosetta? Frequency (How often this occurs): Happens every time Desired behavior:(How is it expected to or should behave): The Sophos installer should run through Rosetta Environment (what hardware/software are you using): nothing of note Other (Any other detail that we need to know about): No Supporting logs, tool output, etc.

Can't get Sophos installer to run through Rosetta

David Guidry over 3 years ago

What feature is impacted?
- Installation of Endpoint Protection agent
What is the severity of the issue?
- medium?
Summary of the issues:
- Per this article (https://support.sophos.com/support/s/article/KB-000039501?language=en_US), I installed Rosetta 2 on my Big Sur M1 Mac. The Sophos installer does not automatically prompt to use Rosetta, nor is there a checkbox for the application to use Rosetta.
Observed behavior (What it did or didn’t do): Sophos installs, but the application is still running as Intel. Per the testing article (https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/recommended-reads/124246/how-to-confirm-the-endpoint-is-protected), the EICAR file is not detected, and the agent reports not having full disk access even though the extension is enabled in Security and Privacy settings.
How do we reproduce it (Provide instructions to help us reproduce the behavior): Install Sophos Endpoint Agent on a Big Sur M1 Mac. Does it prompt you to install Rosetta? If Rosetta is already installed, is there a checkbox for the app to run through Rosetta?
Frequency (How often this occurs):
- Happens every time
Desired behavior:(How is it expected to or should behave): The Sophos installer should run through Rosetta
Environment (what hardware/software are you using):
- nothing of note
Other (Any other detail that we need to know about): No
Supporting logs, tool output, etc.