- What feature is impacted?
- Installation of Endpoint Protection agent
- What is the severity of the issue?
- medium?
- Summary of the issues:
- Per this article (https://support.sophos.com/support/s/article/KB-000039501?language=en_US), I installed Rosetta 2 on my Big Sur M1 Mac. The Sophos installer does not automatically prompt to use Rosetta, nor is there a checkbox for the application to use Rosetta.
- Observed behavior (What it did or didn’t do): Sophos installs, but the application is still running as Intel. Per the testing article (https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/recommended-reads/124246/how-to-confirm-the-endpoint-is-protected), the EICAR file is not detected, and the agent reports not having full disk access even though the extension is enabled in Security and Privacy settings.
- How do we reproduce it (Provide instructions to help us reproduce the behavior): Install Sophos Endpoint Agent on a Big Sur M1 Mac. Does it prompt you to install Rosetta? If Rosetta is already installed, is there a checkbox for the app to run through Rosetta?
- Frequency (How often this occurs):
- Happens every time
- Desired behavior:(How is it expected to or should behave): The Sophos installer should run through Rosetta
- Environment (what hardware/software are you using):
- nothing of note
- Other (Any other detail that we need to know about): No
- Supporting logs, tool output, etc.
