Some Sophos services are not running

We are testing Big Sur on both-  mac with Intel/ and M1 l hardware.

We keep getting alerts that some services are not running:

Sophos Scan legacy,

Crypto Guard legacy,Web Intelligent legacy.

We are enrolled in the Big Sur EAP with the devices added.

We have removed and re added the computers to EAP list multiple times.

Full Disk access, Files and folder, and Accessibility have all Sophos components with a checkmark

We are not prompted for system extensions as noted here:

https://support.home.sophos.com/hc/en-us/articles/360051251412

Please advise next step for troubleshooting.

Please assist and copy matt@clearconcepts.ca to your reply.

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