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Mobile Security for Android - rooted

Hello, I've been using sohpos mobile security for Android for a long time. However, a week ago, I got a new phone, a Samsung Note 8, and upon installation, Sophos claims that the phone is rooted. This is patently not the case, as I haven't even looked into rooting this device yet. Has anyone had an issue with this, and if so, what actions can you recommend?

Thank you.

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0 Haridoss Sreenivasan over 6 years ago

Hi DowMathis

Please help me with the following:

1. What is the version on Sophos Mobile Security?

2. What is the version of OS on your device?

3. Is this a standalone machine?

4. Is this the only device you are facing this issue with?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 DowMathis over 6 years ago in reply to Haridoss Sreenivasan

Hello Haridoss,

1. Version 7.2.2526

2. Android 7.1.1

3. Yes. it is a Samsung Galaxy Note 8 phone

4. Yes, this is the only device that I'm seeing this issue with.

Thanks for your help,

Dow
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0 DowMathis over 6 years ago in reply to Haridoss Sreenivasan

Hello Haridoss,

1. Version 7.2.2526

2. Android 7.1.1

3. Yes. it is a Samsung Galaxy Note 8 phone

4. Yes, this is the only device that I'm seeing this issue with.

Thanks for your help,

Dow
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