This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Mobile Security for Android - rooted

Hello, I've been using sohpos mobile security for Android for a long time. However, a week ago, I got a new phone, a Samsung Note 8, and upon installation, Sophos claims that the phone is rooted. This is patently not the case, as I haven't even looked into rooting this device yet. Has anyone had an issue with this, and if so, what actions can you recommend?

Thank you.

This thread was automatically locked due to age.

0 Haridoss Sreenivasan over 6 years ago

Hi DowMathis

Please help me with the following:

1. What is the version on Sophos Mobile Security?

2. What is the version of OS on your device?

3. Is this a standalone machine?

4. Is this the only device you are facing this issue with?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 DowMathis over 6 years ago in reply to Haridoss Sreenivasan

Hello Haridoss,

1. Version 7.2.2526

2. Android 7.1.1

3. Yes. it is a Samsung Galaxy Note 8 phone

4. Yes, this is the only device that I'm seeing this issue with.

Thanks for your help,

Dow
Cancel
Vote Up 0 Vote Down

Cancel
0 DowMathis over 6 years ago in reply to Haridoss Sreenivasan

Hello Haridoss,

Do you think of any thing that try that could help with this issue?

Thanks again,

Dow
Cancel
Vote Up 0 Vote Down

Cancel