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Home usage license

Avi Bar Ilan over 6 years ago

Hi All.

i have a small question actually.

i encountered the xg home option and wanted to try it.

i registered and got a serial number to my email

i installed a virtual machine and went through the wizard

i entered my serial number and finished all the steps

now i see in the web ui that my license is an evaluation license for 30 days

isnt that a mistake???

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0 Haridoss Sreenivasan over 6 years ago

Hi Avi Bar Ilan

Please do share the screenshot of the UI, so that I would be able to guide you further.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Avi Bar Ilan over 6 years ago in reply to Haridoss Sreenivasan

Hi.

certainly...

here is the screenshot

have a great day.

thank you
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0 Avi Bar Ilan over 6 years ago in reply to Avi Bar Ilan

Hi Haridoss Sreenivasan

do you have any idea whay it says "evaluating"?
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0 Haridoss Sreenivasan over 6 years ago in reply to Avi Bar Ilan

Hi Avi Bar Ilan

Sure I can help you with that, it would be helpful if you could share the screenshot of the message.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Avi Bar Ilan over 6 years ago in reply to Haridoss Sreenivasan

Thanks Haridoss Sreenivasan

here's what i see in my xg firewall:
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0 Haridoss Sreenivasan over 6 years ago in reply to Avi Bar Ilan

Hi Avi Bar Ilan

Evaluating means the license is on trial basis. If you could provide your device serial number (Via Private message), I can help you understand better.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Avi Bar Ilan over 6 years ago in reply to Haridoss Sreenivasan

Hi

sure thing.

this is my serial: C01001399TMB335
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0 Avi Bar Ilan over 6 years ago in reply to Haridoss Sreenivasan

Hi

sure thing. Haridoss Sreenivasan

this is my serial: C01001399TMB335
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0 Haridoss Sreenivasan over 6 years ago in reply to Avi Bar Ilan

Hi Avi Bar Ilan

Thank you. Your device has been registered on trial basis which is valid until 2/8/2018 and trial license is only for 30 days. If you want full license, you need to purchase it by keeping order with the partner or your reseller.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Avi Bar Ilan over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss Sreenivasan

what do you mean?

i thought that sophos home edition is free.

thats what is says on your website:

"Our Free Home Use XG Firewall is a fully equipped software version of the Sophos XG firewall, available at no cost for home users – no strings attached."

www.sophos.com/.../sophos-xg-firewall-home-edition.aspx
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0 Avi Bar Ilan over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss Sreenivasan

what do you mean?

i thought that sophos home edition is free.

thats what is says on your website:

"Our Free Home Use XG Firewall is a fully equipped software version of the Sophos XG firewall, available at no cost for home users – no strings attached."

www.sophos.com/.../sophos-xg-firewall-home-edition.aspx
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0 Haridoss Sreenivasan over 6 years ago in reply to Avi Bar Ilan

Hi Avi Bar Ilan

I guess you might have opted for the trial license during the registration process. Please refer to the article Sophos Firewall: How to register and activate your XG Firewall after a fresh installation. The first option should be chosen and the serial you provided should be used to register the device.

Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Avi Bar Ilan over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss Sreenivasan

that is exactly what i did initially.

what can i do now?

i want to opt out of the trail - which i dont remember opting in to

and start using my normal home license.

how do i do that?
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