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Error message & can't find Sophos

mdiota

Hello,

 I have installed the software from my university. It was working fine. Now it has disappread from my menu bar as well as my applications folder. I tried downloading and installing it again but it gived me the 'an incompatible product is installed' error. 

I do have a Sophos folder in my Library, but it does not have the uninstall option, as mentioned in some discussions.

:1020628


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    If you have run the uninstall program, available separately in this article...

    https://www.sophos.com/en-us/support/knowledgebase/121206.aspx

    ...and you have rebooted...then try to remove the product manually. Basically, remove everything in the following list:


    /Library/Sophos Anti-Virus
    /Library/LaunchDaemos/com.sophos.*
    /Library/LaunchAgents/com.sophos.*
    /Library/Preferences/com.sophos.*
    /Library/Logs/Sophos Anti-Virus.log
    /Applications/Sophos Anti-Virus.app
    /Applications/Sophos Remove.app
    /var/db/receipts/com.sophos.*

    You'll need administrative rights to remove most of those files. Then reboot, to ensure everything is cleared from memory too. Then run through the list again, to ensure you got everything.

    Warning: Be cautious when deleting things in some of those directories. Not everything in there is related to our software - our files contain the name "Sophos".

    :1020724

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    If you have run the uninstall program, available separately in this article...

    https://www.sophos.com/en-us/support/knowledgebase/121206.aspx

    ...and you have rebooted...then try to remove the product manually. Basically, remove everything in the following list:


    /Library/Sophos Anti-Virus
    /Library/LaunchDaemos/com.sophos.*
    /Library/LaunchAgents/com.sophos.*
    /Library/Preferences/com.sophos.*
    /Library/Logs/Sophos Anti-Virus.log
    /Applications/Sophos Anti-Virus.app
    /Applications/Sophos Remove.app
    /var/db/receipts/com.sophos.*

    You'll need administrative rights to remove most of those files. Then reboot, to ensure everything is cleared from memory too. Then run through the list again, to ensure you got everything.

    Warning: Be cautious when deleting things in some of those directories. Not everything in there is related to our software - our files contain the name "Sophos".

    :1020724

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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