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Error message & can't find Sophos

mdiota

Hello,

 I have installed the software from my university. It was working fine. Now it has disappread from my menu bar as well as my applications folder. I tried downloading and installing it again but it gived me the 'an incompatible product is installed' error. 

I do have a Sophos folder in my Library, but it does not have the uninstall option, as mentioned in some discussions.

:1020628


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  • 0

    To add:

    When I run the removal program that I downloaded, it states 'Sophos anti virus is not installed, but when I try to install it gives me the' 'an incompatible product is installed' error. 

    :1020639
  • 0

    If you have run the uninstall program, available separately in this article...

    https://www.sophos.com/en-us/support/knowledgebase/121206.aspx

    ...and you have rebooted...then try to remove the product manually. Basically, remove everything in the following list:


    /Library/Sophos Anti-Virus
    /Library/LaunchDaemos/com.sophos.*
    /Library/LaunchAgents/com.sophos.*
    /Library/Preferences/com.sophos.*
    /Library/Logs/Sophos Anti-Virus.log
    /Applications/Sophos Anti-Virus.app
    /Applications/Sophos Remove.app
    /var/db/receipts/com.sophos.*

    You'll need administrative rights to remove most of those files. Then reboot, to ensure everything is cleared from memory too. Then run through the list again, to ensure you got everything.

    Warning: Be cautious when deleting things in some of those directories. Not everything in there is related to our software - our files contain the name "Sophos".

    :1020724

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  • 0

    Hi, thank you for your reply.

    When I run the Sophos removal, it says Sophos is not installed.

    I removed all of the fiels you mentioned, cleared trash, rebooted, and tried reinstalling again [there was no Sopos in teh Applications folder]. Same Error.

    'An incompatible product is installed. This sofetware cannot be installed over the exisitng installation. No changes were made to the existing installation.'

    :1020845
  • 0

    Hey mdiota

    Can you run the following three commands and paste your results in your reply? 

     

    ls -l /Library/Application\ Support/Sophos/he/Installer.app
codesign -vv /Library/Application\ Support/Sophos/he/Installer.app
/Applications/Remove\ Sophos\ Anti-Virus.app/Contents/MacOS/tools/InstallationDeployer --force_remove

     

    (note that the argument is dash dash force_remove)

    :1020846
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