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how to manually remove "PUA (i have no idea what that means) detected 'Spigot toolbar'" on my wife's windows10 pc?

david200n

i get an alert on my wife's pc - see subject above.

i am a computer user, 35 years, loved my Commodor 64, not a tech person so if the instructions are to techie i will wait until her pc has to be seen by a local tech.

 

it has windows 10 in portuguese installed of which i know little and us trying together to correct her pc must be hilarious to observe.

thanks for your interest



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    PUA is short for "Possibly (probably) Unwanted Application".   It is most often feeds you advertising in exchange for some "free" application that you downloaded.   Most of them will appear in your installed programs list and will uninstall cleanly.   Start with reviewing your installed programs list.   It may also work to check the Start Menu to see if you have an icon for the program and an icon for uninstall.

    A google search on the application name will usually provide information, but I would only review the search results, not click on any entries.   Lots of people will offer to help you remove it for a fee when all of the legitimate sites will help for free.

    Sophos also has a malware removal tool which will probably catch the PUA.   Download it from the support site.   Here is the link:

    https://community.sophos.com/kb/en-us/113298

     

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  • 0

    PUA is short for "Possibly (probably) Unwanted Application".   It is most often feeds you advertising in exchange for some "free" application that you downloaded.   Most of them will appear in your installed programs list and will uninstall cleanly.   Start with reviewing your installed programs list.   It may also work to check the Start Menu to see if you have an icon for the program and an icon for uninstall.

    A google search on the application name will usually provide information, but I would only review the search results, not click on any entries.   Lots of people will offer to help you remove it for a fee when all of the legitimate sites will help for free.

    Sophos also has a malware removal tool which will probably catch the PUA.   Download it from the support site.   Here is the link:

    https://community.sophos.com/kb/en-us/113298

     

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