This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophia not running

I'm on Yosemite 10.10.3, running Sophos for Mac 9.2.4 which shows as up to date in Sophos. Yet, this morning I got a message saying Sophos is not running. The S in the shield is grayed out, and nothing I've tried has worked. In looking this problem up it seems to have been one from an earlier version and fixed. Any advice as to what to do will be hugely appreciated. Thank you.

This thread was automatically locked due to age.

Parents

0 ruckus over 9 years ago
RuthGundle wrote:

nothing I've tried has worked.

And that would be...?

I'd suggest:

Check under Preferences and see if you can toggle the scanner off and on.

Try to reload the kernel extension. From Terminal type: sudo kextload -b com.sophos.kext.sav

Shutdown and restart the computer.

Uninstall, reboot, reinstall.

Get the output from this: http://openforum.sophos.com/t5/Mac-tools-help/How-to-check-SAV-for-Mac-is-running-and-output-useful/td-p/17677

:1021020
- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 DemetriDourambeis over 9 years ago in reply to ruckus

Likewise, my Sophos stopped working and the solution above seemed to work and the new savout.log was very different from the one that was broken.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 DemetriDourambeis over 9 years ago in reply to ruckus

Likewise, my Sophos stopped working and the solution above seemed to work and the new savout.log was very different from the one that was broken.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data